GXM (Guest Experience Manager)
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £18.50 per hour |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | London |
| Company: | Guarding UK |
| Job type: | Permanent |
| Job reference: | 751 |
Summary
Job Advert
Guest Experience Manager (GXM)
Location – London - Gresham Street
Department – Reception UK
Job type – Permanent
Salary - £18.50 per hour
Hours - 40 hours per week, Monday to Friday (08:00 to 16:00). Unpaid lunch
Closing Date: 25/06/2025
Job ID: 751
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be
the sole ambassador of the building, setting the tone for a premium and professional space.
Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take
great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge
service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking
for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high
level of performance Reception UK are known for.
Key Responsibilities
* Act as the first and lasting impression for all tenants, guests and visitors, delivering service with warmth, confidence, and
professionalism.
* Maintain a constant awareness of your surroundings, staying alert to tenant needs, building activity, and opportunities to go
the extra mile.
* Liaise with the security and cleaning teams to ensure the reception space is well-maintained and used exclusively by occupiers.
* Work closely with the Building Management team to support tenant events, pop-ups, and digital engagement.
* Assist tenant reception teams with visitor management system queries or errors via the system helpdesk.
* Manage all telephone calls and emails, confidently resolving queries in a timely manner, whilst maintaining compliance with
GDPR.
* Assist the Building Management team with day-to-day operations as and when required.
* Proactively identify and promote local business discounts, deals, and events to the occupier community.
* Champion sustainability initiatives across the building, working with occupier FM teams to track and encourage participation.
* Provide detailed handovers during lunch breaks, shift changes, and when on leave. Taking responsibility and ensuring
continuity, accuracy, and that updates are clearly documented.
What We’re Looking For
* Incredibly important to have prior experience in a premium Front of House, receptionist, or guest experience role, ideally
within a high-end corporate building.
* Immaculate personal presentation, with excellent verbal and written communication skills.
* Confident using Microsoft Office and digitally agile to be comfortable working with digital tools and platforms; including
visitor management systems, tenant apps, and helpdesk software.
* A natural sense of initiative, a calm and composed manner, and a genuine passion for delivering the best service.
* Strong multitasking ability and professionalism when handling high volumes of guests and varied daily tasks.
If you’re a confident individual who takes pride in being the face of a building, and you enjoy building rapport with people from
all walks of life, we’d love to hear from you.
Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take
great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge
service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking
for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high
level of performance Reception UK are known for.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
* Ride to Work Scheme
* 20 days annual leave plus bank holidays
* 3% pension contribution
* Employee Assistance Programme
* Credit Union
* Long Service Rewards
* Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Guest Experience Manager (GXM)
Location – London - Gresham Street
Department – Reception UK
Job type – Permanent
Salary - £18.50 per hour
Hours - 40 hours per week, Monday to Friday (08:00 to 16:00). Unpaid lunch
Closing Date: 25/06/2025
Job ID: 751
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be
the sole ambassador of the building, setting the tone for a premium and professional space.
Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take
great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge
service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking
for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high
level of performance Reception UK are known for.
Key Responsibilities
* Act as the first and lasting impression for all tenants, guests and visitors, delivering service with warmth, confidence, and
professionalism.
* Maintain a constant awareness of your surroundings, staying alert to tenant needs, building activity, and opportunities to go
the extra mile.
* Liaise with the security and cleaning teams to ensure the reception space is well-maintained and used exclusively by occupiers.
* Work closely with the Building Management team to support tenant events, pop-ups, and digital engagement.
* Assist tenant reception teams with visitor management system queries or errors via the system helpdesk.
* Manage all telephone calls and emails, confidently resolving queries in a timely manner, whilst maintaining compliance with
GDPR.
* Assist the Building Management team with day-to-day operations as and when required.
* Proactively identify and promote local business discounts, deals, and events to the occupier community.
* Champion sustainability initiatives across the building, working with occupier FM teams to track and encourage participation.
* Provide detailed handovers during lunch breaks, shift changes, and when on leave. Taking responsibility and ensuring
continuity, accuracy, and that updates are clearly documented.
What We’re Looking For
* Incredibly important to have prior experience in a premium Front of House, receptionist, or guest experience role, ideally
within a high-end corporate building.
* Immaculate personal presentation, with excellent verbal and written communication skills.
* Confident using Microsoft Office and digitally agile to be comfortable working with digital tools and platforms; including
visitor management systems, tenant apps, and helpdesk software.
* A natural sense of initiative, a calm and composed manner, and a genuine passion for delivering the best service.
* Strong multitasking ability and professionalism when handling high volumes of guests and varied daily tasks.
If you’re a confident individual who takes pride in being the face of a building, and you enjoy building rapport with people from
all walks of life, we’d love to hear from you.
Reception UK (RUK) is an established reception and concierge service, and our people believe first impressions count and we take
great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge
service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. We are looking
for someone that wants to join our fast-growing team, believes in great customer service and is committed to delivering the high
level of performance Reception UK are known for.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
* Ride to Work Scheme
* 20 days annual leave plus bank holidays
* 3% pension contribution
* Employee Assistance Programme
* Credit Union
* Long Service Rewards
* Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse
talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.