Desktop Analyst (Members)
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £36,124 to £39,513 per year, pro rata |
| Hours: | Full time |
| Closing date: | 16 June 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 6020 |
Summary
This is a great opportunity to join the ICT Desktop team, which has a vital role managing the computers and systems which support all Council services and departments.
The role holder will provide specialist technical consultancy across the assigned service area to develop, design and implement customer-focused solutions for Members Services. They will act as a key member of the team and will ensure high standards of customer service and service delivery.
Do you have good communication skills and enjoy working with stakeholders to support and fix their equipment and services?
We are looking for an enthusiastic and committed person to join our team.
The post holder will need:
- Experience of how a Service Desk (Help Desk) operates within an IT installation and experience of ServiceNow
- Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
- Basic LAN/WAN support experience
- Knowledge of Active Directory Administration and experience of Microsoft Intune
We would love to hear from you if you have the following experience, knowledge and skills:
- you will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
- you will have a thorough understanding of ICT service provision
- Communication skills to keep stakeholders informed
- Analytical skills to diagnose issues and provide effective solutions as quickly as possible
- Planning and organising skills, understanding time management
- Problem solving and decision making skills to determine the best way forward
The role holder will provide specialist technical consultancy across the assigned service area to develop, design and implement customer-focused solutions for Members Services. They will act as a key member of the team and will ensure high standards of customer service and service delivery.
Do you have good communication skills and enjoy working with stakeholders to support and fix their equipment and services?
We are looking for an enthusiastic and committed person to join our team.
The post holder will need:
- Experience of how a Service Desk (Help Desk) operates within an IT installation and experience of ServiceNow
- Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
- Basic LAN/WAN support experience
- Knowledge of Active Directory Administration and experience of Microsoft Intune
We would love to hear from you if you have the following experience, knowledge and skills:
- you will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
- you will have a thorough understanding of ICT service provision
- Communication skills to keep stakeholders informed
- Analytical skills to diagnose issues and provide effective solutions as quickly as possible
- Planning and organising skills, understanding time management
- Problem solving and decision making skills to determine the best way forward
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.