Senior Surveyor
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £53,015.00 per year |
| Hours: | Full time |
| Closing date: | 25 June 2025 |
| Location: | South West London, London |
| Remote working: | On-site only |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Permanent |
| Job reference: |
Summary
Connect with what you'll do:
In your role you'll:
Carry out detailed property inspections and diagnose defects, producing detailed reports, prioritising & progressing remedial actions, and keeping customers informed.
Manage insurance claims, escalated cases and on occasion cover legal disrepair cases
Carry out pre, post and Work in Progress inspections recording findings on our systems and managing issues through to satisfactory resolution.
Generate contractor orders, and coordinate work.
Build confident, collaborative working relationships with a range of stakeholders including building contractors, suppliers, consultants, health & safety specialists, and customers.
Maintain and update accurate records.
Manage and supervise delivery of high quality work and projects, delivering projects on time and in budget.
Report on performance, managing KPIs.
Be a great team player, providing technical support & guidance to resolve issues quickly and effectively
Respond to customer enquiries and complaints.
Be brilliant at the basics, knowing your role, your systems, your service, and your
customers inside out.
Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience
Connect with how you'll do it
We're looking for someone with experience of:
Surveying in a social housing or residential property environment.
Building maintenance and diagnostic techniques.
Project management: procuring, implementing, delivering and supervising.
Working within health and safety legislation.
Delivering exceptional standards of customer service.
A full valid driving license with access to a car during the working week
Education:
A relevant technical qualification, e.g. HND in surveying related subject, or equivalent industry experience
It’d blow us away if you had:
A degree in a surveying-related subject
The key behaviours we expect in the role include:
Role modelling our values: We know our stuff / We make it happen / We care
Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer service experience.
Always providing amazing customer service, even under difficult circumstances.
Taking pride in being organised so you can work with pace and deliver your promises on time.
Being self-motivated and able to work without close supervision.
Making wise decisions and solving problems and queries quickly and accurately without over-complicating things.
In your role you'll:
Carry out detailed property inspections and diagnose defects, producing detailed reports, prioritising & progressing remedial actions, and keeping customers informed.
Manage insurance claims, escalated cases and on occasion cover legal disrepair cases
Carry out pre, post and Work in Progress inspections recording findings on our systems and managing issues through to satisfactory resolution.
Generate contractor orders, and coordinate work.
Build confident, collaborative working relationships with a range of stakeholders including building contractors, suppliers, consultants, health & safety specialists, and customers.
Maintain and update accurate records.
Manage and supervise delivery of high quality work and projects, delivering projects on time and in budget.
Report on performance, managing KPIs.
Be a great team player, providing technical support & guidance to resolve issues quickly and effectively
Respond to customer enquiries and complaints.
Be brilliant at the basics, knowing your role, your systems, your service, and your
customers inside out.
Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience
Connect with how you'll do it
We're looking for someone with experience of:
Surveying in a social housing or residential property environment.
Building maintenance and diagnostic techniques.
Project management: procuring, implementing, delivering and supervising.
Working within health and safety legislation.
Delivering exceptional standards of customer service.
A full valid driving license with access to a car during the working week
Education:
A relevant technical qualification, e.g. HND in surveying related subject, or equivalent industry experience
It’d blow us away if you had:
A degree in a surveying-related subject
The key behaviours we expect in the role include:
Role modelling our values: We know our stuff / We make it happen / We care
Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer service experience.
Always providing amazing customer service, even under difficult circumstances.
Taking pride in being organised so you can work with pace and deliver your promises on time.
Being self-motivated and able to work without close supervision.
Making wise decisions and solving problems and queries quickly and accurately without over-complicating things.