Shadow Football Regulator - Service Delivery Manager
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | £52,082 to £61,084 per year |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | m2 3aw |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 410207/1 |
Summary
We lead the Government's work on the future governance of football. At present, the Shadow Football Regulator comprises over thirty members of staff, led by an interim Chief Operating Officer, undertaking a range of activities in preparation for passage of the Football Governance Bill, which is currently in Parliament.
The Shadow Football Regulator is a dedicated team within DCMS which is responsible for setting up the Independent Football Regulator. It is ensuring the regulator has the right skills, governance and corporate functions so it can start work as soon as possible after the Bill receives Royal Assent.
This post, and its recruitment, is dependent on progress of the Bill, and the intention is for this role to transfer to the Regulator once it's legally established.
Please note that the Independent Football Regulator will be based in Greater Manchester but an exact location has yet to be determined.
Responsibilities include:
- Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services.
- Managing service related risks and escalations where required.
- Providing high quality support functions to a diverse stakeholder network, including 1st line support for service inquiries and escalations.
- Supplier relationship and contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs.
- Leading the change management and transition activities, associated with the delivery of the IFRs digital products and services into live operation.
- Supporting internal and external stakeholders in the adoption of new technologies, providing training, developing guidance and supporting materials.
- Managing incidents, requests, changes and escalation processes, ensuring timely responses, accurate reporting and establishing service improvement activities.
- Ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.
- Contributing to the continuous improvement of digital products and services, gathering user feedback, monitoring performance and completion of internal service reviews to inform the strategic vision for the IFRs digital services.
- Supporting the Business Analyst and Product Manager in the identification and development of problem statements and prioritisation of deliverables.
- Working with commercial counterparts to agree contractual terms and agreements with suppliers of the IFRs digital products and services.
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