Finance, Benefit and Debt Adviser
| Posting date: | 11 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | M1 5JW |
| Remote working: | On-site only |
| Company: | The Growth Company |
| Job type: | Permanent |
| Job reference: | 4672 |
Summary
The Growth Company’s (GC) Support to Succeed team is seeking a Finance, Benefit, and Debt Adviser. This role involves maintaining high performance levels, ensuring compliance, and upholding customer service standards for the Support to Succeed (STS) service. Additionally, the adviser will support the Service Manager in achieving both service and business objectives.
We help to make a lasting difference to the lives of people throughout Greater Manchester, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.
This role will be working across Manchester.
Key responsibilities:
Work with participants to help them access benefits and adhere to claim responsibilities.
Resolve debt issues and establish repayment plans for debt and rent.
Provide guidance on personal spending and budgetary skills.
Act as a liaison between participants and various parties like landlords, utility suppliers, and creditors.
Build strong relationships with participants to help them make informed choices and develop action plans.
Offer support tailored to participants' learning styles, including face-to-face, digital, video, and telephony-based interventions.
Follow up on participants' actions to ensure timely progress, such as making repayments or responding to correspondence.
Liaise with Keyworkers and accurately record interactions and management information.
About you:
Excellent knowledge of the local labour market, recruitment methods, and growth industries.
Good understanding of welfare-to-work and its customer base.
Familiarity with training, education, and employment opportunities.
Knowledge of guidance and national standards.
Warm and pleasant demeanour.
Strong rapport-building skills.
Effective negotiation skills.
Professional and articulate communication.
Skills Required:
Experience in training, advice & guidance, and counselling environments, especially with vulnerable customer groups.
Previous experience working with economically inactive, marginalized, or demotivated individuals, and working to targets.
In-depth knowledge of the current benefits system and issues related to debt and personal finance mismanagement.
Excellent communication skills and accredited qualification in information, advice, and guidance.
Ability to work under pressure in high-performance environments, with a strong personable approach to service users.
Well-developed IT skills, including MI systems, spreadsheets, diaries, and email, with a flexible approach to work and willingness to travel.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.
We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.
Examples include:
Meeting the hiring manager or touring the venue in advance
Extra time for tasks
Interview questions shared beforehand
Accessibility software or equipment for assessments
We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.
GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.
All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.
We help to make a lasting difference to the lives of people throughout Greater Manchester, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.
This role will be working across Manchester.
Key responsibilities:
Work with participants to help them access benefits and adhere to claim responsibilities.
Resolve debt issues and establish repayment plans for debt and rent.
Provide guidance on personal spending and budgetary skills.
Act as a liaison between participants and various parties like landlords, utility suppliers, and creditors.
Build strong relationships with participants to help them make informed choices and develop action plans.
Offer support tailored to participants' learning styles, including face-to-face, digital, video, and telephony-based interventions.
Follow up on participants' actions to ensure timely progress, such as making repayments or responding to correspondence.
Liaise with Keyworkers and accurately record interactions and management information.
About you:
Excellent knowledge of the local labour market, recruitment methods, and growth industries.
Good understanding of welfare-to-work and its customer base.
Familiarity with training, education, and employment opportunities.
Knowledge of guidance and national standards.
Warm and pleasant demeanour.
Strong rapport-building skills.
Effective negotiation skills.
Professional and articulate communication.
Skills Required:
Experience in training, advice & guidance, and counselling environments, especially with vulnerable customer groups.
Previous experience working with economically inactive, marginalized, or demotivated individuals, and working to targets.
In-depth knowledge of the current benefits system and issues related to debt and personal finance mismanagement.
Excellent communication skills and accredited qualification in information, advice, and guidance.
Ability to work under pressure in high-performance environments, with a strong personable approach to service users.
Well-developed IT skills, including MI systems, spreadsheets, diaries, and email, with a flexible approach to work and willingness to travel.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.
We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact careers@growthco.uk or call us on 0161 237 4447.
Examples include:
Meeting the hiring manager or touring the venue in advance
Extra time for tasks
Interview questions shared beforehand
Accessibility software or equipment for assessments
We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.
GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.
All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.