Operations Manager
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 24 June 2025 |
| Location: | Cambridge, CB4 1ER |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2625-25-0003 |
Summary
Manage day to day administrative operations, including appointment scheduling, patient registration, and medical records management. Oversee the processing of patient correspondence, including referrals, test results, and prescription requests. To support the admin team and ensure the delivery of excellent and effective services to patients Implement efficient workflows to optimize administrative processes and minimize patient waiting times. To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Assist Business Manager with the recruitment, training, and supervision administrative staff Conduct performance evaluations and provide ongoing training and development opportunities. To encourage and ensure strong team working between the various staffing groups in the practice To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice, guidance and support to all practice staff in the correct use of the clinical system. To oversee the claims process for work undertaken as part of the Quality and Outcome Framework, National Enhanced Services and local services. Ensure the practice complies with relevant healthcare regulations, guidelines, and standards, including GDPR, CQC regulations, and NHS England requirements. To act as practice administrator for the clinical system and as practice coordinator for building maintenance and IT hardware issues; working closely with the Business Manager Ensure the practice complies with relevant healthcare regulations, guidelines, and standards, including GDPR, CQC regulations, and NHS England requirements. Develop and maintain policies and procedures. Focus on providing excellent customer service and enhancing the patient experience. Implement strategies to improve patient satisfaction, such as implementing feedback mechanisms and addressing patient concerns promptly. Coordinate patient education and communication initiatives to promote patient online services. Identify opportunities for quality improvement in practice operations and patient care delivery. Collect and analyse data on key performance indicators, such as appointment wait times and patient outcomes, to identify areas for improvement. Implement quality improvement initiatives, such as staff training programs or process redesign, to enhance efficiency and effectiveness. Oversee the implementation and utilisation of patient online systems and other technologies to streamline processes and improve patient care. Ensure staff are trained in the use of practice IT systems. Facilitate communication and collaboration between clinical and administrative staff to ensure coordinated patient care. Liaise with external stakeholders, including healthcare professionals, suppliers, and regulatory bodies, to coordinate services and resolve issues. Serve as a point of contact for patient inquiries and complaints, working to resolve issues in a timely and professional manner. Preparing agendas for, and chairing practice meetings.