Customer Administration Officer - SC6
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £19.36 per hour |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Hackney, East London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1541675062025 |
Summary
Customer Administration Officer - SC6
Description
The Customer Administration Officer - SC6 plays a vital role within our organization, ensuring that our customer service operations run smoothly and efficiently. In this dynamic position, the successful candidate will be responsible for providing high-quality administrative support, facilitating communication between various departments and our customers, and managing customer inquiries to enhance overall satisfaction. This role demands a keen attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment. The Customer Administration Officer will be the first point of contact for customers, handling their requests, processing orders, and ensuring that our services meet established standards. This position requires an individual who is proactive and adept at problem-solving to address any issues that may arise promptly. By contributing to the development and implementation of customer service policies and procedures, you will play an integral part in fostering a positive customer experience. Moreover, collaborative teamwork is essential, as you will interface with different departments to ensure the seamless delivery of services. If you are looking to leverage your exceptional administrative skills within a supportive team environment, then this opportunity is for you.
Responsibilities
Act as the primary point of contact for customer inquiries and issues, providing timely responses and resolutions.
Process customer orders and maintain accurate records within the customer management system.
Collaborate with various departments to ensure efficient service delivery and resolution of customer concerns.
Prepare and maintain reports on customer interaction metrics and service performance indicators.
Assist in developing and implementing customer service policies, procedures, and best practices.
Identify areas for process improvements and recommend changes to enhance customer satisfaction.
Provide training and guidance to junior staff on best practices in customer administration.
Requirements
Proven experience in customer service or administrative roles, preferably in a fast-paced environment.
Excellent communication skills, both written and verbal, with a strong customer-centric approach.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficiency in using customer management software and Microsoft Office Suite.
Ability to analyze information and resolve issues effectively and efficiently.
Demonstrated capability to work collaboratively in a team-oriented environment.
Attention to detail with strong problem-solving skills, capable of delivering high-quality results under pressure.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £19.36
Location: Hackney, East London
Should you wish to apply for this opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicants) who reside, in the UK.
Description
The Customer Administration Officer - SC6 plays a vital role within our organization, ensuring that our customer service operations run smoothly and efficiently. In this dynamic position, the successful candidate will be responsible for providing high-quality administrative support, facilitating communication between various departments and our customers, and managing customer inquiries to enhance overall satisfaction. This role demands a keen attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment. The Customer Administration Officer will be the first point of contact for customers, handling their requests, processing orders, and ensuring that our services meet established standards. This position requires an individual who is proactive and adept at problem-solving to address any issues that may arise promptly. By contributing to the development and implementation of customer service policies and procedures, you will play an integral part in fostering a positive customer experience. Moreover, collaborative teamwork is essential, as you will interface with different departments to ensure the seamless delivery of services. If you are looking to leverage your exceptional administrative skills within a supportive team environment, then this opportunity is for you.
Responsibilities
Act as the primary point of contact for customer inquiries and issues, providing timely responses and resolutions.
Process customer orders and maintain accurate records within the customer management system.
Collaborate with various departments to ensure efficient service delivery and resolution of customer concerns.
Prepare and maintain reports on customer interaction metrics and service performance indicators.
Assist in developing and implementing customer service policies, procedures, and best practices.
Identify areas for process improvements and recommend changes to enhance customer satisfaction.
Provide training and guidance to junior staff on best practices in customer administration.
Requirements
Proven experience in customer service or administrative roles, preferably in a fast-paced environment.
Excellent communication skills, both written and verbal, with a strong customer-centric approach.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficiency in using customer management software and Microsoft Office Suite.
Ability to analyze information and resolve issues effectively and efficiently.
Demonstrated capability to work collaboratively in a team-oriented environment.
Attention to detail with strong problem-solving skills, capable of delivering high-quality results under pressure.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £19.36
Location: Hackney, East London
Should you wish to apply for this opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicants) who reside, in the UK.