E-Commerce Manager
| Posting date: | 10 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 July 2025 |
| Location: | Lancaster |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Verdant Leisure Limited |
| Job type: | Permanent |
| Job reference: | ECM 1006 |
Summary
Are you a digital expert with a passion for driving online performance and creating exceptional customer experiences?
We’re on the lookout for a talented and driven E-Commerce Manager to join our team and play a key role in delivering digital excellence. This is an exciting opportunity for a digitally savvy professional with a passion for performance, customer experience, and results. You’ll take the lead on optimising our website, boosting online conversion, and supporting our CRM strategy, all while working closely with a passionate team to enhance our online presence by creating seamless, engaging digital journeys that help make our customer's holiday dreams come true.
Salary: Competitive
Contract Type: Permanent
Hours: Full-time position of 37.5hrs a week, Monday to Friday.
Location: Verdant Leisure Head Office, 10 Mannin Way, Lancaster, LA1 3SW (Hybrid)
About the role: As our E-Commerce Manager, you’ll play a key role in maximising online sales and enhancing user experience across our digital platforms. You will be responsible for the smooth running of our website, optimising conversion rates, and supporting our Customer Relationship Management (CRM) strategy to drive retention and loyalty. Working collaboratively with internal teams and external partners, your strategic insight and analytical mindset will help us stay ahead in a fast-paced digital landscape.
Typical duties and responsibilities include:
Manage and maintain our website to ensure it is user-friendly, visually appealing, and up to date.
Lead Conversion Rate Optimization (CRO) strategies through A/B testing, user journey analysis, and performance reporting.
Support the development and execution of CRM initiatives to increase customer retention and engagement.
Analyse key data and performance metrics to identify trends, opportunities, and areas for improvement.
Collaborate closely with marketing, sales, IT, and third-party suppliers to deliver seamless e-commerce solutions.
Oversee website content management to ensure alignment with brand messaging and marketing campaigns.
Manage the e-commerce budget, focusing on delivering high ROI and cost-effective strategies.
Champion online customer experience, acting on feedback and continuously improving digital touchpoints.
About the person: We’re looking for a proactive and analytical digital professional who thrives in a fast-paced environment. You’ll be passionate about optimising the online customer journey, digging into data, and delivering seamless digital experiences. A keen eye for detail, strong collaboration skills, and a results-focused mindset are essential, along with a genuine enthusiasm for making a positive impact on our customers’ holiday experience
Skills and experience required:
Proven experience in an e-commerce or digital marketing role.
Strong knowledge of website management platforms (e.g., WordPress, Magento, Shopify) and SEO best practices.
Experience with CRO tools and techniques, including A/B testing and analytics platforms.
Familiarity with CRM systems and customer data management.
Excellent analytical skills with a data-driven approach to decision-making.
Strong project management and collaboration skills.
Creative thinker with attention to detail and a customer-first mindset.
Sounds like the role for you? Want to know more? Drop Emma Hogarth a line by email or telephone 01524 239793.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.