Endoscopy Team Leader

Posting date:	09 June 2025
Salary:	£26,530.00 to £29,114.00 per year
Additional salary information:	£26530.00 - £29114.00 a year
Hours:	Full time
Closing date:	27 June 2025
Location:	Merseyside, WA9 3DA
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9409-25-0518

Summary

KEY DUTIES Manage and organise the day-to-day activities of a team of Endoscopy Clerks to provide a first class service, ensuring that all work is accurately processed in accordance with relevant Trust policies ensuring all relevant HR policies are adhered to. Act as a point of contact within the Team, resolving issues and problems escalated by Team Members ensuring communication links are maintained at all times. Print Patient Target Lists weekly in order to manage waiting lists and ensure all available capacity is utilised fully, working collaboratively with Directorate Managers, Consultants, Endoscopy Unit and Secretaries to make sure the Team and Department runs effectively at all times. Enter all data accurately on Medway, and Unisoft. Ensure all patients are offered choice of date and given reasonable notice in compliance with Patient Access Policy, adhering to local and national targets. Sending all relevant written information including correct feeding instructions to patients. Deal with any problems escalated from Endoscopy Booking Clerks, when patients requesting to speak to Supervisor / Team Leader. Recognise when these issues should be escalated to a Senior Manager. When cancelling lists due to unforeseen circumstances make sure all relevant bodies are informed patient, Directorate, wards, Endoscopy ward etc keeping all systems updated (Medway and Unisoft). Work closely with Cancelled Operations bleep holder and Medical/Surgical Directorate to ensure all cancelled operations are dealt with quickly and efficiently, completing cancelled ops report weekly and updating Medway and Unisoft. Oversee time keeping/signing in sheets from Endoscopy Clerks and report any flexible working requests to Administration Services Manager on a weekly basis. Ensure all Endoscopy Booking Clerks are booked on Mandatory Training ensuring dates are recorded on the ESR System. Meet regularly with Administration Services Manager to discuss any performance issues with Endoscopy Booking Clerks that require managing and also refer any formal conduct / behavioural issues accordingly to the Administration Services Manager. Inform Administration Services Manager of any staff requesting a revision of contractual changes, i.e., request of change in days/hours or resignation, therefore enable to correct paperwork to be completed. Manage accurate and efficient records using Medway, Unisoft, Word, and Excel. Suggest and implement new ways of working where this will improve efficiency and effectiveness. Work with Administration Services Manager to review working practices, ways of working and identify solutions to problems. To work in a flexible manner in accordance with the Trust Policy. Work from initiative using own judgment, acquired knowledge and tact to deal with queries and resolve situations or referring to appropriate person. Deal appropriately with concerns from staff in line with Trust policy To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of the office environment. CLINICAL & PROFESSIONAL RESPONSIBILITIES To adhere to relevant Code of Practice of Professional body (if appropriate) ADMINISTRATIVE RESPONSIBILITIES Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Ensure sickness/absence and annual leave for Endoscopy Booking Clerks is reported on ESR system. TEACHING & TRAINING RESPONSIBILITIES Obtain information requested by Administration Services Manager Attend appropriate training, meetings and education sessions at the request of manager LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES To ensure all HR policies are communicated widely and implemented. Carry out return to work interviews for Endoscopy Booking Clerks, escalating trigger points to the Administration Services Manager in line with the Attendance Management Policy. Undertake Endoscopy Clerks appraisal and performance reviews and escalate any issues to the Administration Services Manager. Ensuring dates are recorded on the ESR System. Carry out any training and development needs which are required. Supporting more junior staff in prioritising workload. Keeping administrative staff personal files up to date. Implements general Trust policies within the administrative teams. Any other duties required by Line Manager RESEARCH & AUDIT Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.