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Service Desk Operator
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 June 2025 |
| Location: | London, SE1 8NZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | U9206-25-0041 |
Summary
Provide first point of call for all IT issues Answer incoming phone calls and manage any walk-in queries Manage individual ticket queue and ensure tickets are resolved in a timely manner Triage incoming tickets to ensure they are directed to the appropriate teams Create and manage user accounts in Microsoft Entra ID Manage staff Email accounts Manage staff desktops Occasional desktop support for staff onsite Set up hardware for staff onsite, e.g. building laptops, configuring company mobile phones Organize courier deliveries/ collections for equipment between sites and staff Manage equipment deliveries and ensure all hardware is documented in CMDB