Emergency Health Advisor (Previously 999 Call Handler) | Yorkshire Ambulance Service NHS Trust
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,625 - £25,674 Per annum |
| Hours: | Part time |
| Closing date: | 09 July 2025 |
| Location: | Wakefield WF2 0XQ & York YO30 1XW, WF2 0XQ |
| Company: | Yorkshire Ambulance Service NHS Trust |
| Job type: | Permanent |
| Job reference: | 7266481/174-EHA-090625 |
Summary
Yorkshire Ambulance Servicearecurrently looking forEmergency Health Advisors (EHA)(Previously 999 Call Handlers), full-time and part-time shift workingisavailable.
• Full-time salary£24,625rising to£25,674after 2 years (pro rata for part time employees)
• We also offer anattractive shift allowancefor unsocial hours which can attract anenhancement of up to a maximum of£429.00 per monthgross(pro rata forpart timeemployees).
The unsocial hours are:
• Saturday: midnight to midnight and any weekday after 8pm and before 6am
• All time on Sundays and Public holidays: midnight to midnight
Full-time and part-time hours with flexible working options available
Help us to save lives and deliver the best outcomes for patients in emergency and non-emergency situations with a career in the Yorkshire Ambulance Service.
Working for us is an experience like no other, it is a great privilege to play a part in saving and changing lives. You could be walking somebody through CPR to help to save alifeor you could be helping to bring new life into the world.
You can make an invaluable difference every day to patients by providing help and support to people at their time of need.
Yorkshire AmbulanceServiceNHS Trust are nowrecruiting999 Call Handlers in our Emergency (999) OperationsCentresbased in Wakefield and York.
Full training will be provided.
As anEmergency Health Advisor (EHA), your roleis to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:
• Taking Emergency Calls from members of the public and giving theappropriate adviceto care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police,Fireand other agencies about incidents.
• Assistingambulance crews and dispatchers with information and directions as and whennecessary,e.g.during a major incident.
The attached examplerotaincludes a mixture of working unsociable hours, weekends, bank holidays and the Christmas/New Year period.
Yorkshire Ambulance Service (YAS) NHS Trust geographically coversnearly6,000square milesof varied terrain, from isolated moors and dales to urban areas,coastlineand inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week,emergencyand healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (roledependent)
• 27 daysannual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employeeassistanceand counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.
When writing your supporting information, please refer to the Person Specification and include specific examples of times where you havedemonstratedthe skillsrequiredfor this role.
If you are successful at the shortlisting stage of the process, you willbe requiredto complete an online assessment; if the assessment is passed then you will be invited to our Wakefield headquarters onSaturday the12thJuly 2025to complete a further call handling assessment. If you pass the call handling assessment, you will be offered an interview on the same day.
If you are not free to attend the assessment on Saturday the12thJuly 2025, please apply when we next advertise as there are no alternative dates planned for this current vacancy.
Training courses start from August 2025 onwards.
The trainingprogrammeis11 weeksin length and consists of classroom training and mentorship in the Emergency Operations Centre.
Initially, the classroom training is 6 weeks full-time which requires 100% attendance, after which a mentorship period of approximately 150 hours(4weeks) will follow. Any absences during the first6 weeksmay result in the conditional offer of employment being withdrawn.
Staff will return to complete 3 days of classroom training in week 11 of their employment.
Staffare required tobe flexible with their shifts during any mentorship as they will be following their mentor’srota. Mentorshiprotaswill be shared with you as soon as possible. Mentorrotasare full-time.
Previousapplicants who have been unsuccessful atinterviewmay not re-apply within 3 months of the interview date.
Previousapplicants who have been unsuccessful in the training course for EMD/EOC within the last 6 months need not apply.
This advert closes on Thursday 19 Jun 2025