IT Digital Support Officer
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £34,132.00 to £39,355.00 per year, pro rata |
| Hours: | Full time |
| Closing date: | 23 June 2025 |
| Location: | Pontypridd, Rhondda Cynon Taff |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | University of South Wales |
| Job type: | Permanent |
| Job reference: | R5125 |
Summary
This is a critical role within the University of South Wales (USW) IT Service, supporting the management of the delivery of a high-quality front-line support services (Desktop and Service Desk) to both students and staff. The successful candidate will supervise colleagues within a hybrid delivery service team, that is an integral part of a larger centralised service that provide day-to-day support, in the use of digital workplace and learning technologies. This service delivery will be for all digital services, user devices and products within the IT Services portfolio and accessed through a variety of routes (telephone, online, face-to-face, and remote support).
The role will also involve the effective delivery, continuous improvement analysis and resource management to contribute towards operational excellence from their team; this may extend to direct responsibility for defined service functions such as Switchboard, face-to-face location or project work package ownership. More widely there is an expectation that this role will participate in departmental and pan-USW departmental initiatives to improve student and staff experience.
On occasion, this role will deputise for the Team Lead in business partnering activity in building strong, collaborative relationships with departmental and faculty representatives that ensure current and future IT Service delivery meets business requirements and enables organisational needs.
Please contact vitor.matos@southwales.ac.uk for further information
If you are a successful candidate and this position will be your first professional services role at the University / RWCMD (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
The role will also involve the effective delivery, continuous improvement analysis and resource management to contribute towards operational excellence from their team; this may extend to direct responsibility for defined service functions such as Switchboard, face-to-face location or project work package ownership. More widely there is an expectation that this role will participate in departmental and pan-USW departmental initiatives to improve student and staff experience.
On occasion, this role will deputise for the Team Lead in business partnering activity in building strong, collaborative relationships with departmental and faculty representatives that ensure current and future IT Service delivery meets business requirements and enables organisational needs.
Please contact vitor.matos@southwales.ac.uk for further information
If you are a successful candidate and this position will be your first professional services role at the University / RWCMD (or you are currently employed by PSS Ltd), you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and Colleges.
Discover the advantages of working with us at USW: https://tinyurl.com/PSSatUSW
USW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All those working at the University are expected to share this commitment.
We are committed to employing a diverse workforce and creating an inclusive environment. Where colleagues can be themselves and every person is treated with dignity, fairness and respect. We actively encourage applications from diverse backgrounds and communities, especially with regards to age, disability, gender identity, sexual orientation, race and religion and/or belief. We benchmark our success through equality accreditations with Athena Swan, Race Equality Charter, Stonewall and Disability Confident.
If you’re a Welsh learner or a Welsh speaker, we’d be delighted to receive your application. At USW, you’ll have access to Welsh courses to enable you to develop your Welsh skills further, in order to provide a bilingual service to our students, colleagues and the public.
We welcome applications in Welsh and English. Applications in Welsh will not be treated less favourably than those made in English.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.