Customer Success Advisor
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £23,809.50 per year |
| Additional salary information: | Up to 23,809.50 per annum |
| Hours: | Full time |
| Closing date: | 08 July 2025 |
| Location: | Cheshire, CH1 3BQ |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1327790CheCSA |
Summary
Sykes Holiday Cottage are excited to be looking for a new Customer Success Advisor to join our bustling Chester team
Salary: Up to £23,809.50 per annum.
Work Days & Hours: 37.5 hours per week, Monday to Friday, working 1 in 4 weekends.
Working Location: Chester Head Office - Hybrid working available post probation.
Team: Customer Success
Reporting to: Customer Success Manager
About Us
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
About the Role
As Customer Success Sales Advisor, you will be responsible for Customer interaction. You will be the initial contact for all incoming booking queries and reservations from across the Sykes Cottages Group.
Expertly dealing with Holidaymakers bookings both over the phone and via our digital channel, our newest addition will handle each inbound and outbound calls from our Customers with the upmost professionalism and capability, ensuring our booking experience remains gold-standard and our customers leave every call impressed with our offering.
Perfect for those with a passion for travel, who have experience working within a call centre or customer service environment or simply driven in delivering a standout, competent service, this role promises expert training to ensure you reach success quickly whilst you join a close-knit, vibrant and dynamic team of Experts as you recommend products to enhance each Customers holiday.
Your Responsibilities
As Customer Success Advisor, you will be responsible for the following areas of accountability:
To deliver/exceed agreed targets within the Sales areas – to include but not limited to: contact to booking conversion, add-on products, Customer Satisfaction survey scores
To deliver an outstanding customer journey on every contact and going the extra mile for our customers by wowing them with your knowledge and enthusiasm.
Maximise all sales opportunities (be able to effectively close sales, promote alternatives, building rapport etc)
To adhere to all Reservations and Company procedures and comply with all current FCA Regulations
Effective communication with customers, both internal and external
To take on board and action feedback and guidance given for development
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Previous experience dealing with Customers over the phone or through digital channels
Proven track record meeting sales targets
Strong sales experience (through retail, travel, telephony, face to face or online)
Ability to perform well under pressure
Ability to think on your feet
Previous Customer Service experience
Driven attitude and excellent work ethic
Although standouts will also have:
Previous travel experience
Live Chat Experience
Sykes Cottages Company Benefits:
Bonus structure available based on performance targets
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Salary: Up to £23,809.50 per annum.
Work Days & Hours: 37.5 hours per week, Monday to Friday, working 1 in 4 weekends.
Working Location: Chester Head Office - Hybrid working available post probation.
Team: Customer Success
Reporting to: Customer Success Manager
About Us
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
About the Role
As Customer Success Sales Advisor, you will be responsible for Customer interaction. You will be the initial contact for all incoming booking queries and reservations from across the Sykes Cottages Group.
Expertly dealing with Holidaymakers bookings both over the phone and via our digital channel, our newest addition will handle each inbound and outbound calls from our Customers with the upmost professionalism and capability, ensuring our booking experience remains gold-standard and our customers leave every call impressed with our offering.
Perfect for those with a passion for travel, who have experience working within a call centre or customer service environment or simply driven in delivering a standout, competent service, this role promises expert training to ensure you reach success quickly whilst you join a close-knit, vibrant and dynamic team of Experts as you recommend products to enhance each Customers holiday.
Your Responsibilities
As Customer Success Advisor, you will be responsible for the following areas of accountability:
To deliver/exceed agreed targets within the Sales areas – to include but not limited to: contact to booking conversion, add-on products, Customer Satisfaction survey scores
To deliver an outstanding customer journey on every contact and going the extra mile for our customers by wowing them with your knowledge and enthusiasm.
Maximise all sales opportunities (be able to effectively close sales, promote alternatives, building rapport etc)
To adhere to all Reservations and Company procedures and comply with all current FCA Regulations
Effective communication with customers, both internal and external
To take on board and action feedback and guidance given for development
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Previous experience dealing with Customers over the phone or through digital channels
Proven track record meeting sales targets
Strong sales experience (through retail, travel, telephony, face to face or online)
Ability to perform well under pressure
Ability to think on your feet
Previous Customer Service experience
Driven attitude and excellent work ethic
Although standouts will also have:
Previous travel experience
Live Chat Experience
Sykes Cottages Company Benefits:
Bonus structure available based on performance targets
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.