Customer Service Specialist
| Dyddiad hysbysebu: | 03 Mehefin 2025 |
|---|---|
| Cyflog: | £30,000.0 i £35,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | up to £35,000 DOE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Gorffennaf 2025 |
| Lleoliad: | Chester, Cheshire, CH11AA |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4693235_1748961311 |
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Your new company
Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.
Your new role
Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience is a positive and memorable one. You will act as a 'go to' for information and problem-solving.
Your primary responsibilities will include but not be limited to the below:
- Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
- Order processing
- Providing support to the sales@ e-mail address for volume enquiries
- Acting as first line of contact for inbound sales team phone calls
- Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
- Assist with support for the training we offer to our customers
- Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
- Adhere to all local legal, health and safety and compliance requirements, policies and procedures
What you'll need to succeed
- Prior experience in a customer service or sales administration role within a manufacturing organisation or similar
- Excellent working knowledge of SAP
- Excellent working knowledge of Salesforce
- Strong numeric and analytical skills
- Attention to detail and ability to multitask
- Willingness to continue to train, to learn, to grow
What you'll get in return
- 4% matched pension contributions
- 2 x basic salary life cover with attached EAP program
- Paid medical appointment attendance and annual medical screenings
- Service anniversary recognition from Year 1
- Early finish Fridays (on rota)
- 25 days holiday plus public holidays per annum + bank holidays
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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