Head of Scheduling and Account Manager
| Posting date: | 09 June 2025 |
|---|---|
| Salary: | £54,857 per year |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | Birmingham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 409167/1 |
Summary
Do you have experience of delivering change, including experience of engaging staff and teams?
Have you got excellent communication and report writing skills?
If so, we’d love to hear from you!
The DVSA are about keeping Britain Moving Safely & Sustainably and is investing heavily in technology and people, in what is a changing transport landscape. The role holder will act as senior user / owner for strategic projects that impact on vehicle testing services.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVLA
The purpose of the role is to ensure we effectively meet our customer promises by deploying our frontline teams out to customer/partner sites and manage the DVSA relationship with customers and industry. The role holder is accountable for the provision of high quality, productive and efficient testing services, and delivery of effective customer and stakeholder relationships across the Vehicle Testing Service. The role holder will interpret data and monitoring information, as well as the external and business environment to identify opportunities for improvements in Vehicle Testing delivery, and collaborating with colleagues in Strategy and Policy to scope potential changes and developments. The role holder will collaborate with stakeholders, including Directors and senior managers and use feedback to continuously improve and monitor service offers.
Your responsibilities will include, but aren’t limited to:
- Interpret monitoring information (MI), analysis and industry intelligence to gain insight into trends, risks and opportunities relating to Vehicle testing and approvals, and enable accurate development of services.
- Provide regular reporting and insight to senior internal stakeholders, for example on resource planning, and customer satisfaction.
- Act as the Operational lead for liaison with industry on service delivery and quality standards.
- Work with Policy and Industry as the Service lead to help set standards, quality expectations, and service expectations for Vehicle testing & Approvals.
- Lead account management and scheduling teams, ensuring high performance and the delivery of objectives.
- Develop collaborative working relationships with internal stakeholders including Operational Teams, Customer Insight, Stakeholder Management, Change Management, Finance and HR – to Facilitate the resolution of complex complaints arising from the service providers nationally.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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