Generalist Adviser
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £26,366 to £28,825 per year, pro rata |
| Hours: | Full time |
| Closing date: | 30 June 2025 |
| Location: | Ilkeston, Derbyshire |
| Remote working: | On-site only |
| Company: | Citizens Advice Derbyshire Districts |
| Job type: | Permanent |
| Job reference: | CADD - Generalist |
Summary
Generalist Adviser (trainee role available)
•Base: Ilkeston with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
•Hours: 37 hours per week
•Salary: £26,366 to £28,825 per annum pro rata (dependent on experience)
•Contract: Full-Time, Permanent
We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, predominantly based at our Ilkeston office, however there may be an occasional requirement to cover some Outreach locations. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice There is flexibility in this role which allows for some remote/home working where appropriate.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
•Base: Ilkeston with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
•Hours: 37 hours per week
•Salary: £26,366 to £28,825 per annum pro rata (dependent on experience)
•Contract: Full-Time, Permanent
We have an exciting opportunity for a Generalist Adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in Outreach settings across Derbyshire. The post will involve providing both face to face and telephone advice, predominantly based at our Ilkeston office, however there may be an occasional requirement to cover some Outreach locations. The role will require you to provide advice on our main enquiry areas including checking welfare benefit eligibility, assisting clients to make benefit claims, challenging decisions and providing energy advice There is flexibility in this role which allows for some remote/home working where appropriate.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.