Adviceline Telephone Adviser
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | £24,850 to £26,366 per year, pro rata |
| Hours: | Part time |
| Closing date: | 30 June 2025 |
| Location: | Chesterfield, Derbyshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Citizens Advice Derbyshire Districts |
| Job type: | Permanent |
| Job reference: | CADD - Adviceline |
Summary
Adviceline Telephone Adviser (trainee role available)
•Base: Chesterfield or Ilkeston
•Hours: 20 hours per week
•Salary: £24,850 to £26,366 per annum pro rate (dependent on experience
•Contract: Part-Time, Permanent
We have an exciting opportunity for an enthusiastic telephone adviser to join our
existing Adviceline team, which provides an excellent telephone advice service
across Derbyshire Districts. Our telephone advisers are often the first point of
contact with the public. Their role is to assess a client’s needs and decide the best
next step to help resolve the issue. Advice will be given over the phone, in addition
to self-help materials designed to empower clients to help themselves.
Applicants need to be computer-literate, although training on our case recording
systems will be given. You must be confident in working to performance targets.
Good communications skills, both written and verbal are essential in the role, as is
excellent customer service skills with a non-judgemental approach. A background
in advice giving is desirable but not essential.
•Base: Chesterfield or Ilkeston
•Hours: 20 hours per week
•Salary: £24,850 to £26,366 per annum pro rate (dependent on experience
•Contract: Part-Time, Permanent
We have an exciting opportunity for an enthusiastic telephone adviser to join our
existing Adviceline team, which provides an excellent telephone advice service
across Derbyshire Districts. Our telephone advisers are often the first point of
contact with the public. Their role is to assess a client’s needs and decide the best
next step to help resolve the issue. Advice will be given over the phone, in addition
to self-help materials designed to empower clients to help themselves.
Applicants need to be computer-literate, although training on our case recording
systems will be given. You must be confident in working to performance targets.
Good communications skills, both written and verbal are essential in the role, as is
excellent customer service skills with a non-judgemental approach. A background
in advice giving is desirable but not essential.