Secretary team leader
| Posting date: | 06 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Manchester, M21 9NJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4456-25-0002 |
Summary
Please see attached job description Job The following are the core responsibilities of the Secretary Team Leader, There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Oversee the daily workflow of the medical secretarial team, allocating tasks, managing priorities and ensuring equitable distribution of workload b. Monitor secretarial inboxes and work queues, ensuring timely action and completion of all tasks c. Maintain efficient systems for tracking referral deadlines and correspondence turnaround times d. Conduct regular informal check-ins and formal annual appraisals for medical secretaries e. Provide constructive feedback and identify training and development needs for the medical secretary team f. Address performance issues promptly in conjunction with the practice manager g. Facilitate team meetings to discuss workflow, share updates, address challenges and promote a positive team environment h. Conduct spot checks on outgoing correspondence, referral letters to ensure accuracy and quality i. Typing letters, reports and associated documentation as required j. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently k. Managing all enquiries in an effective manner l. Scanning patient related documentation and attaching scanned documents to patients healthcare records m. Inputting data into the patients healthcare records as necessary n. Processing referrals using the electronic referral system (ERS) o. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately p. Managing all administrative queries as necessary q. Maintaining a clean, tidy, effective working area at all times r.Supporting all clinical staff with general administrative tasks as requested