Receptionist
| Posting date: | 05 June 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 26 June 2025 |
| Location: | Birmingham, B23 5DD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1604-25-0003 |
Summary
Patient-Facing Duties: Greet patients and visitors in a professional and courteous manner. Answer incoming telephone calls promptly and direct them appropriately. Book, cancel, and amend appointments in line with practice protocols. Ensure all patients are signposted appropriately using the agreed triage process. Process repeat prescription requests and provide general information. Deal with patient queries sensitively and maintain confidentiality at all times. Administrative Duties: Update patient records and contact details as needed. Assist with new patient registrations and patient deductions. Complete tasks as delegated by the Reception Lead or Practice Manager. Team and Practice Support: Work collaboratively with clinical, management, and administrative staff. Attend staff meetings and training sessions as required. Maintain a clean and organised reception area. Promote a positive and respectful environment for patients and staff. Adhere to all practice policies, including safeguarding, confidentiality, and health and safety.