Housing Support Officer
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £20,320 per year |
| Hours: | Part time |
| Closing date: | 18 June 2025 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Alliance Homes Group |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies.
You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.
You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.
About you:
We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.
Full training will be given within a supportive team.
Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.
The successful candidate will also be subject to a satisfactory Enhanced DBS check.
You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.
You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.
About you:
We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads.
Full training will be given within a supportive team.
Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport.
The successful candidate will also be subject to a satisfactory Enhanced DBS check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.