Lead Application Operations Engineer
| Posting date: | 04 June 2025 |
|---|---|
| Salary: | £57,701 to £71,942 per year |
| Additional salary information: | plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Glasgow, Dundee |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Scottish Government |
| Job type: | Permanent |
| Job reference: | 1452 |
Summary
Salary - £57,701 to £71,942 (plus, a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 18th June 2025 at 23:55
Reference - 1452
Employment Type - Permanent
Overview:
Our Applications & Platforms branch, part of the Chief Digital Office, is responsible for delivering, supporting, and managing our business applications and platforms.
As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit.
We are seeking candidates with hands-on technical expertise in application, platform, or infrastructure support roles, and a proven track record of leading and mentoring teams in delivering critical support services.
Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.
A lead application operations engineer defines the application strategy and the strategy for security administration.
At this role level, you will:
• Liaise with leads within IT operations on how applications are performing and changes that need to be put in place.
• Potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business).
DDaT Pay Supplement:
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Main Duties:
• Maintain configuration and accurate information, controlling IT assets in one or more significant areas.
• Manage service components to ensure they meet business needs and performance targets.
• Deal with high impact, complex incidents and change requests.
• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions.
• Lead the investigation and resolution of complex incidents.
• Take accountability for issues that occur and be proactive in searching for potential problems.
• Achieve excellent user outcomes.
• Initiate and monitor actions to investigate patterns and trends to resolve problems.
• Effectively consult specialists where required.
• Determine the appropriate remedy and assist with its implementation.
• Determine preventative measures.
• Take inputs and establish coherent frameworks that work.
• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library).
• Draft and maintain procedures and documentation.
• Set standards for the definition, security and integrity of objects, and ensure conformity to these standards.
• Understand the core technical concepts related to the role, and apply them with guidance.
• Identify process improvements and contribute to the definition of best practice.
• Champion user research to focus on all users.
• Offer recommendations on the best tools and methods to use.
Further Information:
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 18th June 2025 at 23:55
Reference - 1452
Employment Type - Permanent
Overview:
Our Applications & Platforms branch, part of the Chief Digital Office, is responsible for delivering, supporting, and managing our business applications and platforms.
As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit.
We are seeking candidates with hands-on technical expertise in application, platform, or infrastructure support roles, and a proven track record of leading and mentoring teams in delivering critical support services.
Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.
We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect, and recognise each other’s contributions.
A lead application operations engineer defines the application strategy and the strategy for security administration.
At this role level, you will:
• Liaise with leads within IT operations on how applications are performing and changes that need to be put in place.
• Potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business).
DDaT Pay Supplement:
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Main Duties:
• Maintain configuration and accurate information, controlling IT assets in one or more significant areas.
• Manage service components to ensure they meet business needs and performance targets.
• Deal with high impact, complex incidents and change requests.
• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions.
• Lead the investigation and resolution of complex incidents.
• Take accountability for issues that occur and be proactive in searching for potential problems.
• Achieve excellent user outcomes.
• Initiate and monitor actions to investigate patterns and trends to resolve problems.
• Effectively consult specialists where required.
• Determine the appropriate remedy and assist with its implementation.
• Determine preventative measures.
• Take inputs and establish coherent frameworks that work.
• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library).
• Draft and maintain procedures and documentation.
• Set standards for the definition, security and integrity of objects, and ensure conformity to these standards.
• Understand the core technical concepts related to the role, and apply them with guidance.
• Identify process improvements and contribute to the definition of best practice.
• Champion user research to focus on all users.
• Offer recommendations on the best tools and methods to use.
Further Information:
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot