customer service
| Dyddiad hysbysebu: | 04 Mehefin 2025 |
|---|---|
| Cyflog: | £13.21 i £19.81 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | OVERTIME |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | PR67AJ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | THE BEST CONNECTION GROUP |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | custind3 |
Crynodeb
The Best Connection has an exciting opportunity for a CUSTOMER SERVICE ADVISOR role, based in Buckshaw Village, Chorley.
This role is a temp to perm role, working on a new, exciting client.
Interviews are being conducted ASAP
Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.
Main/key Responsibilities:
Dealing with different Customer queries every day.
Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
Demonstrate high quality customer service.
The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.
Experience:
Previous experience with all different types of customers, or a similar background.
Longevity in a similar role
Fairly confident with MS packages and operating computer systems.
Excellent organisational, time management and multitasking skills.
A can-do attitude, with high level of dedication, working in teams and independently.
Working Hours:
Different shift times varying weekly, as long as 37 hours is completed
08.00-16.30
09.00-17.30
09.30-18.00
Finishing early on Fridays.
Occasional O/T on Saturdays
If you are interested, and feel like you're a suitable candidate then please apply with your CV, or alternatively, you can call our office on 01772 201777 to find out more information.
This role is a temp to perm role, working on a new, exciting client.
Interviews are being conducted ASAP
Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.
Main/key Responsibilities:
Dealing with different Customer queries every day.
Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
Demonstrate high quality customer service.
The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.
Experience:
Previous experience with all different types of customers, or a similar background.
Longevity in a similar role
Fairly confident with MS packages and operating computer systems.
Excellent organisational, time management and multitasking skills.
A can-do attitude, with high level of dedication, working in teams and independently.
Working Hours:
Different shift times varying weekly, as long as 37 hours is completed
08.00-16.30
09.00-17.30
09.30-18.00
Finishing early on Fridays.
Occasional O/T on Saturdays
If you are interested, and feel like you're a suitable candidate then please apply with your CV, or alternatively, you can call our office on 01772 201777 to find out more information.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.