Customer Advisor
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £23,582 per year |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | South Yorkshire Housing Association |
| Job type: | Permanent |
| Job reference: | 10543 |
Summary
Customer Advisor
Full Time – Permanent Contract (37 Hours pw)
South Yorkshire Housing Association
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
Salary of £23,582 per annum.
37 Hours per week with no evening or weekend work
Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
Generous holiday entitlement – which includes 27 days plus 12 bank holidays
Benefits which include:
Excellent flexible working scheme, family-friendly perks,
SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
Westfield Health (employer paid)
Counselling
Discounted gym membership
Cycle to work scheme
5% Pension contribution
Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
Handling incoming calls
Managing our emails inboxes
Diagnosing and ordering new repairs for our properties
Following up on updates for existing repairs
Liaising with our in-house maintenance team and third-party contractors
Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
strive to deliver the best service
can work in a fast-paced and busy role
Good at asking open and probing questions about repairs to our properties
have great communication skills, and understand the importance of accurate record keeping
are proactive when presented with problems
can share and embrace new ideas and ways of working
enjoy building great working relationships
are confident using Microsoft 365, Outlook and Teams
Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call center environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
For an Informal Discussion Contact: Neil Dobson, Customer Contacts Lead - N.Dobson@syha.co.uk
Closing Date: Sunday 22nd June 2025 - midnight
Interview Dates: 30th June and 2nd July 2025
Full Time – Permanent Contract (37 Hours pw)
South Yorkshire Housing Association
We are looking for brilliant people with a passion for delivering great customer service. You may never have considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.
Our wider benefits:
Salary of £23,582 per annum.
37 Hours per week with no evening or weekend work
Agile working - a 50/50 mix of working from home and at our Sheffield city centre base
Generous holiday entitlement – which includes 27 days plus 12 bank holidays
Benefits which include:
Excellent flexible working scheme, family-friendly perks,
SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus, advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health
Westfield Health (employer paid)
Counselling
Discounted gym membership
Cycle to work scheme
5% Pension contribution
Access to a wide range of programs to train and develop you
About the role:
South Yorkshire Housing Association offers a wide range of services, and the Customer Connect Team is the first point of contact for anyone contacting us with a general enquiry or repairs request. Whether it is over the phone, email, or social media the types of conversations our team have are as varied as the services we provide – so there is plenty of variety in our work.
The role is busy but here is a taster of the type of work the role entails:
Handling incoming calls
Managing our emails inboxes
Diagnosing and ordering new repairs for our properties
Following up on updates for existing repairs
Liaising with our in-house maintenance team and third-party contractors
Sharing advice with customers on a range of aspects of their tenancy
Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:
strive to deliver the best service
can work in a fast-paced and busy role
Good at asking open and probing questions about repairs to our properties
have great communication skills, and understand the importance of accurate record keeping
are proactive when presented with problems
can share and embrace new ideas and ways of working
enjoy building great working relationships
are confident using Microsoft 365, Outlook and Teams
Are a great team player
If you have experience of working in the housing industry, dealing with repairs and/or a call center environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.
We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
For an Informal Discussion Contact: Neil Dobson, Customer Contacts Lead - N.Dobson@syha.co.uk
Closing Date: Sunday 22nd June 2025 - midnight
Interview Dates: 30th June and 2nd July 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.