Enforcement Quality Lead
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £34,233 per year |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | National |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 407668 |
Summary
What is the purpose of the Enforcement Quality Lead?
We are looking for a motivated and experienced individual to join the Enforcement Directorate as an Enforcement Quality Lead. The successful candidate will support the Directorate in maintaining quality for casework, investigations, and prosecutions, and will support managers and colleagues in providing high-quality enforcement to the public.
As an Enforcement Quality Lead, you will work collaboratively with a dedicated team of six Quality Leads, each assigned to a specialist Enforcement Network area. You will play a vital role in driving continuous improvement, promoting high standards, and ensuring quality assurance is embedded across operational activities.
This role will act as a Subject Matter Expert (SME) within your network, providing technical advice, quality assurance support, and practical guidance to managers and colleagues. You will be responsible for producing detailed, constructive feedback and supporting the development and implementation of tailored improvement plans.
The successful candidate will champion a positive culture around quality and performance, coaching and supporting individuals to enhance their capability and understanding. You will work closely with Policy and Learning & Development teams to ensure that training materials and support mechanisms are up to date, accessible, and aligned with operational needs.
As part of our commitment to continuous improvement and excellent public service, you will also promote customer service values and contribute towards our ambition of achieving Customer Service Excellence accreditation.
Responsibilities include but are not limited to:
Undertake quality assurance checks within Enforcement, providing feedback and coaching to aid improvement and development.
Work with team members to identify quality trends and look at improvements to reduce risk.
Monitor and contribute to the planning of quality control activities; ensuring they are appropriately targeted, robust, and fair.
Be a knowledge lead for Enforcement Quality Assurance and individual scheme standards requirements (Commercial Vehicle and MOT).
To attend working groups as a subject matter expert representing the team, reporting outputs to other team members.
To work collaboratively to set the direction of future developments in quality assurance and standards assessment.
Review and analyse the outcomes of quality control activities, highlighting trends in quality failures and recommending appropriate corrective action.
Attend Network and national meetings to discuss Quality Control measures and standards.
For more information about the role and responsibilities please see the attached Candidate Pack.
We are looking for a motivated and experienced individual to join the Enforcement Directorate as an Enforcement Quality Lead. The successful candidate will support the Directorate in maintaining quality for casework, investigations, and prosecutions, and will support managers and colleagues in providing high-quality enforcement to the public.
As an Enforcement Quality Lead, you will work collaboratively with a dedicated team of six Quality Leads, each assigned to a specialist Enforcement Network area. You will play a vital role in driving continuous improvement, promoting high standards, and ensuring quality assurance is embedded across operational activities.
This role will act as a Subject Matter Expert (SME) within your network, providing technical advice, quality assurance support, and practical guidance to managers and colleagues. You will be responsible for producing detailed, constructive feedback and supporting the development and implementation of tailored improvement plans.
The successful candidate will champion a positive culture around quality and performance, coaching and supporting individuals to enhance their capability and understanding. You will work closely with Policy and Learning & Development teams to ensure that training materials and support mechanisms are up to date, accessible, and aligned with operational needs.
As part of our commitment to continuous improvement and excellent public service, you will also promote customer service values and contribute towards our ambition of achieving Customer Service Excellence accreditation.
Responsibilities include but are not limited to:
Undertake quality assurance checks within Enforcement, providing feedback and coaching to aid improvement and development.
Work with team members to identify quality trends and look at improvements to reduce risk.
Monitor and contribute to the planning of quality control activities; ensuring they are appropriately targeted, robust, and fair.
Be a knowledge lead for Enforcement Quality Assurance and individual scheme standards requirements (Commercial Vehicle and MOT).
To attend working groups as a subject matter expert representing the team, reporting outputs to other team members.
To work collaboratively to set the direction of future developments in quality assurance and standards assessment.
Review and analyse the outcomes of quality control activities, highlighting trends in quality failures and recommending appropriate corrective action.
Attend Network and national meetings to discuss Quality Control measures and standards.
For more information about the role and responsibilities please see the attached Candidate Pack.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.