Administrative Officers
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £26,750 to £30,750 per year |
| Additional salary information: | National: £26,750 London: £30,750 |
| Hours: | Full time |
| Closing date: | 16 June 2025 |
| Location: | Belfast |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 407790/1 |
Summary
The Customer Services Group brings together Asylum & Human Rights Operations, Asylum Support, Accommodation, Resettlement, and Asylum Returns & Transformation, Passports, Citizenship & Civil Registration, Customer Operations Support Services and Visa Status & Information. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
We are recruiting for all departments within Customer Service Group, please see the careers website for further details.
The roles which you will be posted to will depend on the business needs at the time of onboarding. Candidates will not be given the option to choose between roles.
Each role will require you to make decisions that will help to place our customers’ needs at the centre of what we do. If you are inquisitive, enjoy working in a fast-paced environment, and take pride in delivering a high quality of customer service, then these roles could be right for you.
This campaign is for Administrative Officer (AO) vacancies across all business areas within Customer Services Group.
Please refer to the careers website for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.
Due to the scale of the campaign, we are unable to ask your preference regarding the type of role we offer you. However, as this is a generic campaign, the majority of roles on offer are similar.
Please also note, where there is a location with multiple office bases, you will not be able to choose your preferred office base.
Additional roles, in other business areas and locations within Customer Services Group, may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services Group please do apply.
The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks.
Postings will be staggered, and the timings will depend on the availability of accommodation/IT equipment.
Civil Service recruitment uses the Success Profiles framework. This requires you to demonstrate, through real examples, how you are suitable for the role.
This is a different approach to a lot of private companies, so we are holding 2 events to share some hints and tips with you.
The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process.
We will talk about writing a strong personal statement and how to get the best out of your interview.
The events will be held on:
Thursday 5th June 2025 at 18:00: Eventbrite
Tuesday 10th June 2025 at 13:00: Eventbrite
The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.
Key Responsibilities (include but not limited to):
- Making well informed decisions for our customers
- Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
- Scanning and digitising of customer supporting evidence and updating relevant databases/files
- Ensuring case files are decision ready for casework, appeals or removal processes
- Telephone call handling / booking appointments
- Escorting customers, conducting face to face identity interviews and facilitating language analysis interviews
- Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
Working Pattern:
This role is available on a full-time basis.
Full-time hours are 37 hours per week (Monday to Friday between the core working hours of 7am to 7pm.)
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location.
Training
Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there may be an initial full time training requirement which may be office based.
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