Quality Assurance Auditor - 35 hours per week, based in the Northwest - Driver Essential
| Posting date: | 03 June 2025 |
|---|---|
| Salary: | £36,734 per year |
| Hours: | Full time |
| Closing date: | 17 June 2025 |
| Location: | North West England, UK |
| Remote working: | On-site only |
| Company: | Alternative Futures Group |
| Job type: | Permanent |
| Job reference: | ID:976 |
Summary
Alternative Futures Group has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years by delivering:
A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and well-being.
CQC ratings of Good or Outstanding in all services and domains.
A philosophy of continuous improvement, co-production & innovation.
The Quality Assurance Auditor role ensures that the organisation is CQC inspection ready.
They provide a critical friend to audit services on a planned or as required basis using standardised audit tools and reports.. They quickly raise any issues locally and look to take the necessary remedial actions to improve practice and maintain safety.
Dimensions
Undertake a programme of planned, and reactive, quality assurance audits across services to ensure CQC, commissioner and other statutory standards are met and exceeded by measuring performance against policy, procedure and regulations.
Identify risks to safeguarding and quality of support, and implement measures to mitigate these, alongside operational managers.
Accurately record and report on quality, safety and compliance KPIs and statistics to the Regional Manager and Registered Managers.
There is no budget responsibility.
Principal Accountabilities
Work across services to ensure the organisation is compliant with regulatory requirements and fulfils its duties and responsibilities in line with evidence-based practice, sector guidance and contractual requirements.
Assess each registered location in terms of being CQC inspection-ready through mock inspections and audits of key quality, safety and compliance indicators.
Provide specialist advice and support to operational managers and staff to meet, and exceed, regulatory and contractual standards and provide oversight to the Director of Operations.
Proactively promote the organisation’s quality assurance agenda for the people we support.
Contribute to the review of organisational policies and procedures.
Provide and assist in the provision of reports to internal and external partners.
Advise and support operational managers in meeting and exceeding sector standards.
Collect, collate and analyse information to assist compliance and service improvement.
Support the person supported engagement and co-production agenda involving people with lived experience in quality monitoring and improvement.
Analyse all audit activity to monitor and report KPIs, identify and report on themes and trends for good practice and areas for improvement and lessons learned at organisational level.
Develop mock CQC inspection ratings for registered locations.
Produce a monthly quality and safety report for the Head of Operations.
Produce any other quality and safety reports as required internally and externally.
Undertake investigations of serious incidents across the organisation.
Provide expert support, advice and guidance to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
Coaching operational managers on quality, safety and improvement, personalisation, co-production, and outcomes.
Please only apply if you meet the below requirements:
Person Specification
Skills & Knowledge
Resilient and able to work at a pace and manage competing priorities.
Highly numerate and excellent analytical skills.
Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
IT literate.
An understanding of contemporary models of mental health, learning disability and autism support in adult health and social care.
An understanding of relevant health and social care legislation and regulatory frameworks.
Awareness of the policy context of adult health and social care.
Experience
At least 2 years’ experience working in adult health or social care supporting people with learning disability, autism, or mental health problems.
Experience of working within a creative and innovative environment and using a range of reporting tools and evidence to inform and improve practice.
Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
Qualifications
NVQ Level 4 or equivalent
Other
Car driver with full license.
Ability to travel across the Northwest.
Expectation to be in services at least 4 days per week.
This role is Field Based and involves travel within the northwest of England, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
This role is Band I as per our structure.
A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and well-being.
CQC ratings of Good or Outstanding in all services and domains.
A philosophy of continuous improvement, co-production & innovation.
The Quality Assurance Auditor role ensures that the organisation is CQC inspection ready.
They provide a critical friend to audit services on a planned or as required basis using standardised audit tools and reports.. They quickly raise any issues locally and look to take the necessary remedial actions to improve practice and maintain safety.
Dimensions
Undertake a programme of planned, and reactive, quality assurance audits across services to ensure CQC, commissioner and other statutory standards are met and exceeded by measuring performance against policy, procedure and regulations.
Identify risks to safeguarding and quality of support, and implement measures to mitigate these, alongside operational managers.
Accurately record and report on quality, safety and compliance KPIs and statistics to the Regional Manager and Registered Managers.
There is no budget responsibility.
Principal Accountabilities
Work across services to ensure the organisation is compliant with regulatory requirements and fulfils its duties and responsibilities in line with evidence-based practice, sector guidance and contractual requirements.
Assess each registered location in terms of being CQC inspection-ready through mock inspections and audits of key quality, safety and compliance indicators.
Provide specialist advice and support to operational managers and staff to meet, and exceed, regulatory and contractual standards and provide oversight to the Director of Operations.
Proactively promote the organisation’s quality assurance agenda for the people we support.
Contribute to the review of organisational policies and procedures.
Provide and assist in the provision of reports to internal and external partners.
Advise and support operational managers in meeting and exceeding sector standards.
Collect, collate and analyse information to assist compliance and service improvement.
Support the person supported engagement and co-production agenda involving people with lived experience in quality monitoring and improvement.
Analyse all audit activity to monitor and report KPIs, identify and report on themes and trends for good practice and areas for improvement and lessons learned at organisational level.
Develop mock CQC inspection ratings for registered locations.
Produce a monthly quality and safety report for the Head of Operations.
Produce any other quality and safety reports as required internally and externally.
Undertake investigations of serious incidents across the organisation.
Provide expert support, advice and guidance to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
Coaching operational managers on quality, safety and improvement, personalisation, co-production, and outcomes.
Please only apply if you meet the below requirements:
Person Specification
Skills & Knowledge
Resilient and able to work at a pace and manage competing priorities.
Highly numerate and excellent analytical skills.
Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
IT literate.
An understanding of contemporary models of mental health, learning disability and autism support in adult health and social care.
An understanding of relevant health and social care legislation and regulatory frameworks.
Awareness of the policy context of adult health and social care.
Experience
At least 2 years’ experience working in adult health or social care supporting people with learning disability, autism, or mental health problems.
Experience of working within a creative and innovative environment and using a range of reporting tools and evidence to inform and improve practice.
Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
Qualifications
NVQ Level 4 or equivalent
Other
Car driver with full license.
Ability to travel across the Northwest.
Expectation to be in services at least 4 days per week.
This role is Field Based and involves travel within the northwest of England, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
This role is Band I as per our structure.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.