Receptionist

Posting date:	02 June 2025
Salary:	£12.21 per hour
Additional salary information:	£12.21 an hour
Hours:	Full time
Closing date:	13 June 2025
Location:	Barnet, EN4 8QZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A0474-25-0000

Summary

Job Summary Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities Administration To have a thorough knowledge of all Practice procedures To work in accordance of written protocols Request and return patients paper notes as necessary Using Computer Software (Docman) to file correspondence in medical records Photocopy as requested Additional clerical work to fit in with reception hours Reception Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient when necessary and checking names and address with collector before handing over. Be able to cover all reception positions as necessary Appointments Process computer appointments requests for today/ future appointments from patients by telephone and in person. Deal with visit requests and document in visit request record book Take messages correctly and informing Drs of these, conferring with other members of the team ensuring hand over is effective. Computer Registrations of new patients-computer data entry and medical records Process patients change of address (designated person) computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines (designated person) Telephone Have working knowledge of telephone during and after hours. Processing the calls and taking the messages. Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Refreshments for doctors and staff in a rota system. Any other tasks allocated by managers Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgemental and respects their circumstances, feelings, priorities and rights. Personal/professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognize the importance of effective communication within the team will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Appropriate Office Dress Code The Job Description is intended to outline the main duties and responsibilities of the employee. It is not intended to be fixed for an indefinite period. It is likely that changes will be required from time to time.