Receptionist
| Posting date: | 25 April 2025 |
|---|---|
| Salary: | £20,000.00 to £22,000.00 per year |
| Additional salary information: | £20000.00 - £22000.00 a year |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | London, N15 4JR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2022-25-0003 |
Summary
· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. · Open/close the practice at the beginning and end of each day and follow the opening and closing procedures · Booking, cancelling, amending patients appointments using EMIS web clinical software · Manning the practices email inbox · To maintain a good rapport/relationship between internal and external customers of the Practice at all times. · To have an overview of the demands and workflow of the Practice during the working day. · To book/cancel and amend patients appointments using the clinical system · Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible. · Arranging appointments for patients reviews as part of QOF management · Register new patients living within our catchment area · Dealing with internal and external post · To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis. · Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record. · Effectively signpost patients to services appropriate to their needs · Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records · To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book). · Request the repeat prescriptions received in person, email and fax via medicine management in EMIS. · Filing prescriptions actioned by the GP · Medical Records room management (filing and pulling patient medical records). Processing the deductions. · To be flexible to cover shifts in the event of staff holidays and sickness at short notice.