Front of House Officer - Monday to Friday - Days
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £16.15 per hour |
| Additional salary information: | 16.15 - 16.15 |
| Hours: | Full time |
| Closing date: | 27 June 2025 |
| Location: | Central London, EC3V 4AB |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAY20250521 |
Summary
CIS Security have an exciting opportunity available for a Front of House Security Concierge who will provide an enhanced welcoming front of house and security service for visitors and guests at one of our prestigious sites in the City of London. We are looking for someone to provide a high level of interaction to be ready to welcome and assist, friendliness and to have a top-line knowledge of the building.Information:Position: Front of House Security ConciergeLocation: London (EC3V)Pay Rate: £16.15 per hour Hours: 50 hours per weekShifts: Monday to Friday 08:00 to 16:00Job Requirements:SIA licence requiredExperience in high end corporate front of house, corporate security, or concierge servicesMust be flexible and have the flexibility to change shifts due to operational needsIT Literate - Basic understanding of access control systems and IT systems/programmes i.e., Microsoft Office for emailsIdeally to understand a visitor management systemExcellent written and verbal communication skills as well as customer serviceMust have an excellent command of English LanguageReliable, Responsible and PunctualA friendly, professional, courteous, and outgoing characterTo always take pride in your appearance, ensuring immaculate presentationFlexible in the approach to daily duties and additional events when held on site.Be confident you can undertake 100% of all specific dutiesBe able to provide all the documentation and vetting information requestedJob Responsibilities: Meeting and greeting in reception, providing a warm 5-star greeting, ensuring all receive VIP treatment.Front of House staff needed to be the part of the team that is the face of the companies we represent.To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.To ensure that all business needs are met, and that the company’s reputation is enhanced through the provision of exemplary reception, bookings, and concierge services.To be articulate and well informed and to ensure that customers and visitors’ needs pre-empted, met, and exceeded. Job Duties:To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is always provided, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectationsThe role includes you to meet and greet customer, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5-star greeting, ensuring customers receive VIP treatment.To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely mannerTo be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location.To communicate regularly with any new and important issues that may arise.To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departmentsTo actively complete all departmental check lists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas.To embrace our vision by working “outside the box” and clearing rooms, assisting in catering services as required and ensuring an all-round 5* service.To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions.To maintain and actively utilise a portfolio of information to assist with customer queries, such as transport, restaurants, and shops.Be calm under pressure and confident in dealing with confrontational situations.To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location.To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions.To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation.To assist in any other reasonable duties as required.Benefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.