Senior Credit & Debt Agent
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £32,028 per year |
| Additional salary information: | Quarterly bonus, pension |
| Hours: | Full time |
| Closing date: | 20 June 2025 |
| Location: | Edinburgh, Edinburgh, EH2 2BY |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | British Gas (Centrica) |
| Job type: | Permanent |
| Job reference: | R0072528_1748603698 |
Summary
About Your Role: Senior Credit & Debt Agent - British Gas Residential Energy
As a Senior Credit & Debt Agent, you'll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You'll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers' needs.
Working within a multiskilled team, you'll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty.
To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too!
Important Details:
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Salary: £32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly).
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Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Saturday shift is mandatory with a rota day off during the week)
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Start Date: August 2025.
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Office Location: 40 Princes St, Edinburgh EH2 2BY
You'll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you've successfully completed your probation, you'll have the flexibility to work from home, with just one day in the office every two weeks.
What we need from you:
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Customer Service Passion: Deliver exceptional service with energy and enthusiasm.
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Time Management: Handle diverse enquiries efficiently.
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Digital Savvy: Navigate multiple complex systems.
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Communication Skills: Clear, empathetic, and calm across various channels.
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Resilience: Thrive in a fast-paced, high-pressure environment.
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Problem-Solving: Provide first-time solutions and improve processes.
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Self-Development: Continuously improve skills with our support.
Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.
Proud member of the Disability Confident employer scheme