Engagement Support Officer
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £29,171 per year |
| Hours: | Part time |
| Closing date: | 13 June 2025 |
| Location: | SO43 7NH |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 408605/1 |
Summary
As we move forward with different projects across the south of England, there’s a growing need to engage with communities, this post is key to ‘telling our story’ to local communities involved.
You’ll be asked to talk to people and stakeholders about the different programmes and projects, as well as wider recreation issues in the area. You’ll also be responsible for formulating responses to queries, talking about the work we are doing, championing and helping others to understand our work and objectives. You will co-ordinate responses and engagement plans associated with the team’s delivery in the region.
You will be expected to have knowledge of Forestry England’s recreation offer and understand the landscape sensitivities. You will have excellent communication skills, able to adopt a very flexible approach to the varied tasks assigned to you. You will also have excellent organisational and time management skills to balance the role. You’ll need to work well within a team and be capable of building good relationships, while communicating clearly both verbally and in writing.
Where you’ll work…
This role is based at South District office in Lyndhurst, Hampshire, three days a week, with opportunity to work from home some days via a blended working framework. Please note, for this role you will need to get to our flagship visitor centres at Alice Holt Forest and Moors Valley as well as our many car park locations across the New Forest, so you’ll need a full valid UK driving licence. However, we will consider any proposals put forward by applicants that would allow them to do the job by any other means.
Key Responsibilities & Accountabilities
- Responsible for improving promotion of our work and projects, ensuring external communications are clear. This will involve extensive liaison with internal colleagues and external partner organisations to develop in depth knowledge of our work and recreation projects.
- Respond efficiently and timely to telephone, social media and email enquiries.
- Collect and analyse feedback to identify developing trends and themes (e.g. visitor feedback, permitted activities, social media engagement) and present findings to managers.
- Collate internal reports for analysis of data, KPI, etc.
- Assisting in the timely and effective procurement of items and merchandise used by the Communications and Marketing team.
- Working collaboratively with colleagues across the wider team and responding to enquiries applying own knowledge of recreation programmes and other projects to decide the best method of communication to suit audience needs.
- To support the Marketing and Communications Team with activities, such as organising meetings, preparing papers and circulating actions lists and minutes.
- Contributing to the overall impact and professionalism of the Marketing and Communications Team and take an active role in team working within the wider District Teams.
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