Case Services Officer (Cemeteries) Level 2
| Posting date: | 28 May 2025 |
|---|---|
| Salary: | £30,105.50 per year |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | Canterbury, Kent |
| Remote working: | On-site only |
| Company: | Canterbury City Council |
| Job type: | Permanent |
| Job reference: | CCC0711 |
Summary
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?
This could be your opportunity to join our team of Case Officers delivering frontline services to the Canterbury district. You will be the main contact for the public, bereavement specialists and contractors with works relating to services we offer in cemeteries on a day-to-day basis. If you have an appetite for learning, enjoy variety and want to join a friendly team who are redefining how council services are delivered, we’d like to hear from you
What’s in it for you?
You will receive a salary of £30,105.50
Cost of living pay award negotiated annually as a salary increase.
Flexible, hybrid working - we understand the importance of a good work-life balance.
We offer a generous annual leave entitlement. You will receive 23 days annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.
We work a 37-hour week Monday to Friday and do not work on BankHolidays.
A fantastic local government pension scheme.
We’ll support and encourage your career by providing excellent opportunities for training and development.
An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
We have a new office right in the heart of the city centre.
Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this Level 2 Cases Services Officer job:
Here’s what you will be doing:
Responding to emails, from the public, on a daily basis in a timely and professional manor with relevant information required
Answering phone enquiries
Liaising with bereavement specialists, stonemasons and contractors
Process of applications and payments for burials, memorials, transfer of ownership and pre purchase of graves
Registrations of all burials and deed management
Updating of burial records and management of bespoke software
Working pattern
You will be working a 37-hour week Monday to Friday, excluding bank
holidays. You will need to be able to work from 8.30am to 5pm.
Our team is hybrid therefore we are required to go into the office and work together with working from home.
The role is a permanent role.
About you, you will have the following:
Work as a team player
Excellent IT skills
Able to prioritise your workload methodically and with diligence
Patient, empathetic and emotional resilience and control
Ability to communicate effectively with a diverse audience in writing and verbally on a wide range of services
Resilience to work in a fast-paced environment
Ability to multitask and effectively handle tasks or responsibilities that span various functions of our service delivery
Experience within the cemeteries background is desirable but not essential
Interviews are planned to take place week commencing 23 June 2025.
This is a great opportunity for someone who is interested in making a difference to our cemeteries service and looking to further their career. If this job opportunity looks right for you, then please apply today.
Simply click the “Apply Online” button and create your account to begin your application form.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Julia Manning, Case Services Team Leader Julia.Manning@canterbury.gov.uk
Equality, Diversity & Inclusion at Canterbury City Council
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
Site Maintenance Dates:
Site maintenance is being carried out and may be unavailable on 21st June 2025 between the hours of 00:00 – 12:00.
This could be your opportunity to join our team of Case Officers delivering frontline services to the Canterbury district. You will be the main contact for the public, bereavement specialists and contractors with works relating to services we offer in cemeteries on a day-to-day basis. If you have an appetite for learning, enjoy variety and want to join a friendly team who are redefining how council services are delivered, we’d like to hear from you
What’s in it for you?
You will receive a salary of £30,105.50
Cost of living pay award negotiated annually as a salary increase.
Flexible, hybrid working - we understand the importance of a good work-life balance.
We offer a generous annual leave entitlement. You will receive 23 days annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.
We work a 37-hour week Monday to Friday and do not work on BankHolidays.
A fantastic local government pension scheme.
We’ll support and encourage your career by providing excellent opportunities for training and development.
An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
We have a new office right in the heart of the city centre.
Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this Level 2 Cases Services Officer job:
Here’s what you will be doing:
Responding to emails, from the public, on a daily basis in a timely and professional manor with relevant information required
Answering phone enquiries
Liaising with bereavement specialists, stonemasons and contractors
Process of applications and payments for burials, memorials, transfer of ownership and pre purchase of graves
Registrations of all burials and deed management
Updating of burial records and management of bespoke software
Working pattern
You will be working a 37-hour week Monday to Friday, excluding bank
holidays. You will need to be able to work from 8.30am to 5pm.
Our team is hybrid therefore we are required to go into the office and work together with working from home.
The role is a permanent role.
About you, you will have the following:
Work as a team player
Excellent IT skills
Able to prioritise your workload methodically and with diligence
Patient, empathetic and emotional resilience and control
Ability to communicate effectively with a diverse audience in writing and verbally on a wide range of services
Resilience to work in a fast-paced environment
Ability to multitask and effectively handle tasks or responsibilities that span various functions of our service delivery
Experience within the cemeteries background is desirable but not essential
Interviews are planned to take place week commencing 23 June 2025.
This is a great opportunity for someone who is interested in making a difference to our cemeteries service and looking to further their career. If this job opportunity looks right for you, then please apply today.
Simply click the “Apply Online” button and create your account to begin your application form.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Julia Manning, Case Services Team Leader Julia.Manning@canterbury.gov.uk
Equality, Diversity & Inclusion at Canterbury City Council
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.
Our diversity strengthens our ability to serve the diverse communities we support through our work.
To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.
Site Maintenance Dates:
Site maintenance is being carried out and may be unavailable on 21st June 2025 between the hours of 00:00 – 12:00.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.