Student Hub Manager
| Posting date: | 28 May 2025 |
|---|---|
| Salary: | £39,355 to £48,149 per year |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | York St John University |
| Job type: | Permanent |
| Job reference: | 089-25 |
Summary
Full time permanent
Location: York
Salary: £39,355 to £48,149 per annum
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.
The role
The Student Hub Manager will deliver effective, student focussed and pro-active leadership and management of the Student Hub; creating an inclusive, knowledgeable and supportive environment for all YSJ students.
The post holder will be expected to devise and deliver strategies to sustain exemplary and consistent service excellence, continuous service improvement alongside ownership and resolution of student issues. This will be done in collaboration with senior stakeholders and student support teams from across the University.
Required skills and experience
The successful candidate must have:
Experience of leading professional support teams in a complex organisation
Experience of developing and delivering process change
Experience of working in a customer service environment
Excellent communication skills
Experience of working with customer relationship management systems
The ability to think strategically and contribute to the development of plans to improve the student experience
Additional information
Contact – Penni Robson, Academic Registrar – p.robson@yorksj.ac.uk
Interviews will take place on 2nd July. It is anticipated that the selection process will include a formal interview and a stakeholder engagement session. Further details will be provided if you are shortlisted for interview.
This role is eligible for Skilled Worker Visa sponsorship subject to UKVI criteria being fulfilled. For further information regarding this visa route please visit Skilled Worker visa: Overview - GOV.UK (www.gov.uk).
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
Read the latest news, views and stories from our staff and students.
Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.
Closing Date - Thursday 12 June 2025 at midnight
Provisional Interview Date - Wednesday 02 July 2025
Location: York
Salary: £39,355 to £48,149 per annum
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to be launching our new Student Hub this summer, providing a wide range of student support and guidance, both in person and online. The Student Hub will be part of the Student Academic Administration directorate and will be a focal point for students at our York and London campuses.
The role
The Student Hub Manager will deliver effective, student focussed and pro-active leadership and management of the Student Hub; creating an inclusive, knowledgeable and supportive environment for all YSJ students.
The post holder will be expected to devise and deliver strategies to sustain exemplary and consistent service excellence, continuous service improvement alongside ownership and resolution of student issues. This will be done in collaboration with senior stakeholders and student support teams from across the University.
Required skills and experience
The successful candidate must have:
Experience of leading professional support teams in a complex organisation
Experience of developing and delivering process change
Experience of working in a customer service environment
Excellent communication skills
Experience of working with customer relationship management systems
The ability to think strategically and contribute to the development of plans to improve the student experience
Additional information
Contact – Penni Robson, Academic Registrar – p.robson@yorksj.ac.uk
Interviews will take place on 2nd July. It is anticipated that the selection process will include a formal interview and a stakeholder engagement session. Further details will be provided if you are shortlisted for interview.
This role is eligible for Skilled Worker Visa sponsorship subject to UKVI criteria being fulfilled. For further information regarding this visa route please visit Skilled Worker visa: Overview - GOV.UK (www.gov.uk).
We offer a range of family friendly and inclusive policies and facilities and welcome applications from individuals from underrepresented backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached candidate application form guidance below which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (abilitynet.org.uk)
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that AI can assist you with this, but we would prefer you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)
Further information about life at YSJ
Our attached 'further information' document below provides further information about our culture, achievements and testimonials from our employees.
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
Read the latest news, views and stories from our staff and students.
Read more about our commitment to managing and reducing our environmental impact and to promoting sustainable development wherever we can.
Closing Date - Thursday 12 June 2025 at midnight
Provisional Interview Date - Wednesday 02 July 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.