Service Support Officer

Posting date:	27 May 2025
Salary:	£26,409 to £27,711 per year
Hours:	Full time
Closing date:	10 June 2025
Location:	Chichester, West Sussex, PO19 1RQ
Company:	West Sussex County Council
Job type:	Permanent
Job reference:	CPP01087_1748332313

Summary

We are looking for an enthusiastic Service Support Officer to become a vital part of the Refugee, Resettlement & Migration Service.

You will play a key role in providing self-directed, proactive, and confidential professional business and administrative support to facilitate operational delivery.

If you have excellent attention to detail, strong communication abilities and good time management - we would like to hear from you!

Salary: £26,409 to £27,711 per annum

Contract Type: Permanent

Working Pattern: Full-time (37 hours per week)

Location: Your base location will be County Hall, West Street, Chichester PO19 1RQ

Interview Date: week commencing Monday 23 June 2025.

This role requires the successful candidate to predominantly work from a county council building with the expectation to work with internal and external stakeholders in a dynamic way including supporting with community events. There will be opportunities to work from home. Final arrangements to be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.

About the Job

In this role, you will play a vital part in supporting the dedicated work of the Resettlement Property Team by updating databases, attending important meetings to create detailed written records, and liaising with various internal and external stakeholders.

You will also provide valuable assistance to the Property and Accommodation Team by helping to record documentation and occasionally participating in housing viewings.

Any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:

• Dealing effectively with enquiries from different channels, for example members of the public, customers, service users, internal departments, and professionals from other agencies.
• Using a range of software packages to produce documents, presentations, and spreadsheets to a high standard.
• Providing guidance and advice to all enquiries in a timely manner. Taking ownership of enquiries and providing feedback on progress and outcomes ensuring contacts are escalated if appropriate.
• Gathering and accurately recording highly sensitive and confidential data on the designated databases, collating key information relating to Refugee, Resettlement and Migration and partner agencies.
• Building genuine and effective working relationships with colleagues in the Refugee, Resettlement and Migration Service and our partner agencies.
• Ordering items for families, preparing payment requisitions, checking and goods receipting supplier invoices.

If you are passionate about making a positive difference in the community, then this role is perfect for you.

Required Qualifications and Skills

• GCSE English and Maths, or equivalent qualifications or experience operating at this level of literacy and numeracy.
• A recognised qualification in office skills, administration, or a business-related subject at level 2 or 3 of the National Qualifications Framework, or equivalent experience gained in a workplace setting.
• Demonstrated experience in administrative tasks and processes, including data entry and database management.
• Keen attention to detail, able to prioritise between competing demands and to remain calm in challenging situations.
• High IT competency including a good working knowledge of Microsoft packages including Word, Excel and PowerPoint.
• Strong communication skills with the ability to confidently build relationships with a wide variety of stakeholders at all levels.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

You will benefit from 25 days annual leave, rising to 28 days after 5 years' service plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01087.

For issues or queries regarding your application please contact .

Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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