Repairs Operational Officer
| Posting date: | 27 May 2025 |
|---|---|
| Salary: | £41,511 to £46,731 per year |
| Hours: | Full time |
| Closing date: | 10 June 2025 |
| Location: | Operations and Development Centre, Roway Lane, Oldbury, B69 3ES |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000008911 |
Summary
We are looking for a Repairs Operational Officer to join our team. To manage and produce an excellent high quality, customer focused Repairs service that is efficiently run for SMBC repairs housing stock and its tenants. Including the management and day to day performance for Damp & Mould works in line with Awaab’s Law, the management of Housing disrepairs jobs (HDR’s) including the monitoring and link with both internal and external legal teams.
To offer comprehensive Repairs advice, prevention of delays to service, collaborative working with other bodies such as but not limited to, Housing management, Capital teams, Urban Design, tenant contact Centre, the housing hub, tenants, emergency services, MP’s, Councillor’s, Senior and executive management, The emergency services, contractors, training providers and suppliers.
Job Summary:-
To manage, motivate and drive customer excellence for the day-to-day activities of your team. To develop a sense of pride and passion and a “can do attitude” across the area to improve services and focus staff on providing services “right first time"
To manage Operational duties including, monitoring of statistics; advice and support to employees and ensuring the accurate and timely completion of documentation in relation to organisation processes and procedures.
Essential requirements:-
Must possess knowledge of current legislation regarding Building Works.
Knowledge of current issues affecting council, social and private sector housing.
Flexibility and willingness to work with changing and conflicting demands.
Legislation around Awaab's Law specifically to Damp & Mould works.
Confidently demonstrate the ability to manage Housing.
Disrepair Claims for Asset Management.
Must have or be working towards Level 4 In Management or HNC/HND Equivalent.
For an informal discussion, please email:- John Hall on john_hall@sandwell.gov.uk or Ian Sorrell on ian_sorrell@sandwell.gov.uk
Hours
37 hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
To offer comprehensive Repairs advice, prevention of delays to service, collaborative working with other bodies such as but not limited to, Housing management, Capital teams, Urban Design, tenant contact Centre, the housing hub, tenants, emergency services, MP’s, Councillor’s, Senior and executive management, The emergency services, contractors, training providers and suppliers.
Job Summary:-
To manage, motivate and drive customer excellence for the day-to-day activities of your team. To develop a sense of pride and passion and a “can do attitude” across the area to improve services and focus staff on providing services “right first time"
To manage Operational duties including, monitoring of statistics; advice and support to employees and ensuring the accurate and timely completion of documentation in relation to organisation processes and procedures.
Essential requirements:-
Must possess knowledge of current legislation regarding Building Works.
Knowledge of current issues affecting council, social and private sector housing.
Flexibility and willingness to work with changing and conflicting demands.
Legislation around Awaab's Law specifically to Damp & Mould works.
Confidently demonstrate the ability to manage Housing.
Disrepair Claims for Asset Management.
Must have or be working towards Level 4 In Management or HNC/HND Equivalent.
For an informal discussion, please email:- John Hall on john_hall@sandwell.gov.uk or Ian Sorrell on ian_sorrell@sandwell.gov.uk
Hours
37 hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.