HR Shared Services Officer
| Posting date: | 22 May 2025 |
|---|---|
| Salary: | £24,000.00 per year |
| Additional salary information: | Up to £24,000 per annum |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Cheshire, CH1 3BQ |
| Company: | FORGE HOLIDAY GROUP LTD |
| Job type: | Permanent |
| Job reference: | ORG5811-AM1316883CheHSSO |
Summary
Forge Your Future Career with Us as HR Shared Services Officer at our Chester Head Office!
Salary: £24,000 per annum
Working Hours: 37.5 hours per week, 9am until 5:30pm.
Working Policy: Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office (after probation).
Team: People and Culture
Reports to: HR Shared Services Manager
About Us
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand. We unite under four core company values that serve as the foundation of everything we do: Being One Team, Owning It, Communicating Honestly, Learning, Growing, and Innovating. These values ensure we remain true to our original ethos and ensure we stay true to our Customers, Owners and colleagues alike.
About the HR Shared Services Officer Role
As a HR Shared Services Officer, you will play a crucial role in supporting the People & Culture function by ensuring smooth and efficient HR operations. You will be responsible for maintaining accurate employee records, managing payroll processes within deadlines, and handling employment reference requests. Additionally, you will contribute to HR reporting and compliance while identifying opportunities to improve processes and enhance the employee experience.
This role requires a proactive and detail-oriented individual who can collaborate effectively with the wider People & Culture team while keeping up to date with employment legislation and HR best practices.
Responsibilities:
Ensure accurate and timely HR administration (offers, contracts, leavers).
Conduct employment reference request.
Manage successful processing of payroll within the pre-set monthly schedule of activities, ensuring data is keyed accurately and within cut off deadline dates.
Maintain and develop HR reporting and data integrity in Sage People.
Act as a Sage People Super User, providing training and support.
Proactively contribute to People processes and procedure improvements to enhance the HR Shared Services provision and customer experience.
Adhere to SLAs, ensuring efficient HR Shared Services delivery.
Produce and distribute correspondence related to annual salary review and bonus, along with any other ad hoc requests as and when required.
Provide professional query resolution and customer service.
Assist with purchasing processes in SAP.
Stay updated on legislation and policies to provide first-line ER advice.
Coordinate holiday carryover.
Ensure GDPR compliance in handling personal data.
Provide key data for MI reporting, analyse results, and provide recommendations, where required.
Coordinate holiday carry over, ensuring accuracy of holiday data.
Work collaboratively with the wider People & Culture function to ensure consistency in service and standards.
Compliance with GDPR at all times when managing, processing, and sharing personal data.
Skills & Experience
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
The ideal the HR Shared Services will possess the following qualifications and experience:
Previous HR administration experience.
Ability to think outside of the box when actioning key processes and dealing with customer enquiries.
Experience of drafting correspondence to a high level of quality and accuracy.
Strong Microsoft Office skills (in particular, Excel and Word) and the ability to adapt to different software.
Although standouts will also have:
Relevant industry qualification, such as a CIPD L3 qualification or degree in a relevant subject (e.g. Human Resources, Business)
Experience of working within a Shared Services environment.
Forge Holiday Group Company Benefits
Annual STIP Company-wide Bonus Scheme offering up to an additional 5% of your salary through our performance-based bonus programme
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCorp-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Access to the gym at our Chester HQ
Chester HQ has on-site parking and is close to Chester train station
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion:
We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!
Salary: £24,000 per annum
Working Hours: 37.5 hours per week, 9am until 5:30pm.
Working Policy: Flexible hybrid-working policy, with a minimum of two days a week from our Chester head office (after probation).
Team: People and Culture
Reports to: HR Shared Services Manager
About Us
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand. We unite under four core company values that serve as the foundation of everything we do: Being One Team, Owning It, Communicating Honestly, Learning, Growing, and Innovating. These values ensure we remain true to our original ethos and ensure we stay true to our Customers, Owners and colleagues alike.
About the HR Shared Services Officer Role
As a HR Shared Services Officer, you will play a crucial role in supporting the People & Culture function by ensuring smooth and efficient HR operations. You will be responsible for maintaining accurate employee records, managing payroll processes within deadlines, and handling employment reference requests. Additionally, you will contribute to HR reporting and compliance while identifying opportunities to improve processes and enhance the employee experience.
This role requires a proactive and detail-oriented individual who can collaborate effectively with the wider People & Culture team while keeping up to date with employment legislation and HR best practices.
Responsibilities:
Ensure accurate and timely HR administration (offers, contracts, leavers).
Conduct employment reference request.
Manage successful processing of payroll within the pre-set monthly schedule of activities, ensuring data is keyed accurately and within cut off deadline dates.
Maintain and develop HR reporting and data integrity in Sage People.
Act as a Sage People Super User, providing training and support.
Proactively contribute to People processes and procedure improvements to enhance the HR Shared Services provision and customer experience.
Adhere to SLAs, ensuring efficient HR Shared Services delivery.
Produce and distribute correspondence related to annual salary review and bonus, along with any other ad hoc requests as and when required.
Provide professional query resolution and customer service.
Assist with purchasing processes in SAP.
Stay updated on legislation and policies to provide first-line ER advice.
Coordinate holiday carryover.
Ensure GDPR compliance in handling personal data.
Provide key data for MI reporting, analyse results, and provide recommendations, where required.
Coordinate holiday carry over, ensuring accuracy of holiday data.
Work collaboratively with the wider People & Culture function to ensure consistency in service and standards.
Compliance with GDPR at all times when managing, processing, and sharing personal data.
Skills & Experience
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
The ideal the HR Shared Services will possess the following qualifications and experience:
Previous HR administration experience.
Ability to think outside of the box when actioning key processes and dealing with customer enquiries.
Experience of drafting correspondence to a high level of quality and accuracy.
Strong Microsoft Office skills (in particular, Excel and Word) and the ability to adapt to different software.
Although standouts will also have:
Relevant industry qualification, such as a CIPD L3 qualification or degree in a relevant subject (e.g. Human Resources, Business)
Experience of working within a Shared Services environment.
Forge Holiday Group Company Benefits
Annual STIP Company-wide Bonus Scheme offering up to an additional 5% of your salary through our performance-based bonus programme
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCorp-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Access to the gym at our Chester HQ
Chester HQ has on-site parking and is close to Chester train station
Employee Savings Scheme transferring directly from your salary
Long Service Awards
Diversity and Inclusion:
We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Apply now to be a part of our inclusive and supportive work environment, where you'll find excellent opportunities for career progression and personal development!