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Housing Officer - Part Time
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22264-23436 per annum |
| Hours: | Part time |
| Closing date: | 03 June 2025 |
| Location: | London, N22 7DE |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 224523-43397149 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Housing Officer – Part Time
Wood Green
- London based with a balance of home and office working
£22,264
- £23,436 per year
22 hours per week – Mon, Wed, Fri
We are looking to recruit a Housing Officer to join our London based team. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Working in a professional manner to resolve problems and improve services, this role will focus on the Westminster area.
The role of Housing Officer will include:
- Effective management of anti-social behaviour cases
- Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Ability to build strong working relationships with internal and external customers
- Excellent customer service and negotiating skills
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (pro rata)
· A pension scheme with employer contributions from Sanctuary
· Life Assurance
· Employee Advice Service including counselling
· Cycle to Work scheme
· Voluntary health plans
· Employee discounts
· Wellbeing support and tools
· Employee recognition scheme
· Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
· £22,264 per annum (rising to £23,436 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £37,951 based on 37.5 hours per week rising to £39,948 after 12 months service and subject to satisfactory performance
Closing Date: 03 June 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Housing Officer – Part Time
Wood Green
- London based with a balance of home and office working
£22,264
- £23,436 per year
22 hours per week – Mon, Wed, Fri
We are looking to recruit a Housing Officer to join our London based team. You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. Working in a professional manner to resolve problems and improve services, this role will focus on the Westminster area.
The role of Housing Officer will include:
- Effective management of anti-social behaviour cases
- Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Managing complaints about service delivery
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Ability to build strong working relationships with internal and external customers
- Excellent customer service and negotiating skills
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
25 days annual leave (pro rata)
· A pension scheme with employer contributions from Sanctuary
· Life Assurance
· Employee Advice Service including counselling
· Cycle to Work scheme
· Voluntary health plans
· Employee discounts
· Wellbeing support and tools
· Employee recognition scheme
· Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
· £22,264 per annum (rising to £23,436 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £37,951 based on 37.5 hours per week rising to £39,948 after 12 months service and subject to satisfactory performance
Closing Date: 03 June 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at
- www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.