Front of House Support Officer
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Gorffennaf 2025 |
| Lleoliad: | SE1 9SG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 77880 |
Crynodeb
Job objectives and responsibilities
• As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites. • To undertake all aspects of the reception Porter and Messenger services:- • Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed• Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests• To receive all the internal and external mail for the site, check, devided and distripute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before • To provide support to the customer services team as required
Main duties
• To undertake all duties as described and in accordance with the Reception Procedures Manual • To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience. • To be readily able to answer any questions and / or find out the answer promptly• To receive and look after guests until they are met by their host.• To ensure that the security of the premises is maintained as far as is practicable• To maintain a quality reception area• To provide a booking service for rooms • To provide a helpdesk service for reactive maintenance• To maintain the telephone system as directed• To liaise with the customer services team with regard to customer care• To administer the delivering and collecting of company • Setting up of meeting room space to the clients specification requirements • Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms• Take delivery of post both internal/external• Delivering post around the building to different departments • Use of franking machine and other equipment to send post.• Use of computer to answer email queries.• Report any building faults or H&S concerns.• Undertake such other duties as may reasonably be required.• Sorting post ready for collection.• To be accountable for security and safe keeping of all stock and equipment within your area of responsibility• To comply with the Clients policies on Recycling and waste disposal.• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence• Replenish equipment and crockery etc that is required for service, before, during & after service.• Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.• Ensure you comply with the current dress and personal hygiene regulations.• Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development• To undertake other reasonable tasks as requested.
Person Specification
• Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone • Intermediate level Microsoft applications skills - outlook, word, excel • Flexible and willing approach to work • Ability to work on own initiative • Enthusiastic and Hardworking • Good time keeper • Must be reliable and well organised • Good standard of general education• Good communication skills - specifically verbal preferably with a second language`.
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;
• As part of the FOH support team, to act as a focal point for receiving Guests, Visitors and external MOPAC Staff to the MPS Sites. • To undertake all aspects of the reception Porter and Messenger services:- • Greet visitors, answer the telephone, check identities and issue passes, host visitors as required, to exit visitors and to ensure that all operational procedures are followed• Set up Rooms and venues as requested, assist the site management to relocate furniture and items as per requests• To receive all the internal and external mail for the site, check, devided and distripute the posts to the personal onsite accordingly, collect all the letter to be franked accordingly before • To provide support to the customer services team as required
Main duties
• To undertake all duties as described and in accordance with the Reception Procedures Manual • To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience. • To be readily able to answer any questions and / or find out the answer promptly• To receive and look after guests until they are met by their host.• To ensure that the security of the premises is maintained as far as is practicable• To maintain a quality reception area• To provide a booking service for rooms • To provide a helpdesk service for reactive maintenance• To maintain the telephone system as directed• To liaise with the customer services team with regard to customer care• To administer the delivering and collecting of company • Setting up of meeting room space to the clients specification requirements • Provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms• Take delivery of post both internal/external• Delivering post around the building to different departments • Use of franking machine and other equipment to send post.• Use of computer to answer email queries.• Report any building faults or H&S concerns.• Undertake such other duties as may reasonably be required.• Sorting post ready for collection.• To be accountable for security and safe keeping of all stock and equipment within your area of responsibility• To comply with the Clients policies on Recycling and waste disposal.• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence• Replenish equipment and crockery etc that is required for service, before, during & after service.• Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.• Ensure you comply with the current dress and personal hygiene regulations.• Attend all mandatory meetings (including Topsides) and training courses as required for the betterment of the operation and personal development• To undertake other reasonable tasks as requested.
Person Specification
• Excellent Customer Service experience preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone • Intermediate level Microsoft applications skills - outlook, word, excel • Flexible and willing approach to work • Ability to work on own initiative • Enthusiastic and Hardworking • Good time keeper • Must be reliable and well organised • Good standard of general education• Good communication skills - specifically verbal preferably with a second language`.
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;