Road Logistics Customer Care Operations Specialist
| Posting date: | 20 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Derby, Derbyshire, B1 1AY |
| Company: | Kuehne + Nagel |
| Job type: | Permanent |
| Job reference: | JR2504_0070_1747751886 |
Summary
Road Logistics Customer Care Operations Specialist | United Kingdom | JR2504_0070
Do you have a passion for road logistics? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
ABOUT KUEHNE+NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
YOUR ROLE
You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
YOUR RESPONSIBILITIES
- Coordinate specialised transport services for customer orders, using Loginext Transport
Management system as well as manual planning activity. - Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles
versus sub-contractor haulage where possible. - Agree with logistics service providers to ensure on-time pick-up and delivery service in full
- Select transport modes, logistics service providers, considering the agreed selection parameters
- Manage ad-hoc transport requests and adjustments
- Manage along with the supplier driver routes and schedules to maximise productivity and
ensure costs are controlled - Be the first line of support for logistics queries
- Respond constructively to customer requests to develop a proactive relationship, to create a
positive approach and minimise disruption to business.
YOUR SKILLS AND EXPERIENCES
- Excellent communication and interpersonal skills, written and over the phone
- Strong customer service focus
- Able to use own initiative and work unsupervised as well as within the wider team
- Ability to work in shifts covering 8 hours from 7 am until 7 pm