Utility Officer
| Posting date: | 16 May 2025 |
|---|---|
| Salary: | £30,425 to £33,000 per year |
| Hours: | Full time |
| Closing date: | 15 June 2025 |
| Location: | Ealing, West London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | A2Dominion |
| Job type: | Permanent |
| Job reference: |
Summary
Utility Officer
Salary: £30,425 - £33,000
Location: Ealing office base with hybrid working - Alternative offices also at Staines and Oxford
Contract: Permanent, 35 hours per week
DBS check required: Basic
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Utility Officer to join our fantastic procurement department. The Utility Officer will be responsible for enabling the correct financial process and responsibilities are in place and to ensure visibility and accuracy of data across the business. This role will manage and process any utility invoices which currently includes electricity, gas, heat, water tax.
Key responsibilities:
Responsible for the end-to-end processing of utility invoices. Includes confirmation of liability and the validation of 3rd party invoices
Check and apply to relevant budget and cost centre coding using the available finance tools (D365)
Responsible for resolving external and internal customer queries promptly, administrating the team mailbox including liaison with the A2D teams, 3rd party providers as required via phone, email or written correspondence
Establish relationships and collaborate with internal staff in order to collect key data (An example being meter readings) and provide feedback regarding consumption/financial metrics
Establish relationships with 3rd party suppliers (e.g. utility companies, local councils) to resolve queries promptly
To work with Energy, utility, finance and D365 project teams to deal with any urgent cases or legal notices promptly and effectively
Assisting with maintaining shared information for the team, internally and externally as required
Attend internal and external meetings as required by the energy/property services team
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Experience of working within a fast-paced high-volume setting
Experience of working with large data
Experience of providing excellent customer services
Financial management of Utilities / council tax
Good understanding of Accounts Payable processes
Working knowledge of Microsoft office and financial systems
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
actively look to attract and recruit disabled people
provide a fully inclusive and accessible recruitment process
offer an interview to disabled applicants who meet the minimum criteria for the job
be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Salary: £30,425 - £33,000
Location: Ealing office base with hybrid working - Alternative offices also at Staines and Oxford
Contract: Permanent, 35 hours per week
DBS check required: Basic
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Utility Officer to join our fantastic procurement department. The Utility Officer will be responsible for enabling the correct financial process and responsibilities are in place and to ensure visibility and accuracy of data across the business. This role will manage and process any utility invoices which currently includes electricity, gas, heat, water tax.
Key responsibilities:
Responsible for the end-to-end processing of utility invoices. Includes confirmation of liability and the validation of 3rd party invoices
Check and apply to relevant budget and cost centre coding using the available finance tools (D365)
Responsible for resolving external and internal customer queries promptly, administrating the team mailbox including liaison with the A2D teams, 3rd party providers as required via phone, email or written correspondence
Establish relationships and collaborate with internal staff in order to collect key data (An example being meter readings) and provide feedback regarding consumption/financial metrics
Establish relationships with 3rd party suppliers (e.g. utility companies, local councils) to resolve queries promptly
To work with Energy, utility, finance and D365 project teams to deal with any urgent cases or legal notices promptly and effectively
Assisting with maintaining shared information for the team, internally and externally as required
Attend internal and external meetings as required by the energy/property services team
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Experience of working within a fast-paced high-volume setting
Experience of working with large data
Experience of providing excellent customer services
Financial management of Utilities / council tax
Good understanding of Accounts Payable processes
Working knowledge of Microsoft office and financial systems
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
actively look to attract and recruit disabled people
provide a fully inclusive and accessible recruitment process
offer an interview to disabled applicants who meet the minimum criteria for the job
be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”