Membership Operations Manager

Posting date:	15 May 2025
Salary:	£35,000 per year
Hours:	Full time
Closing date:	14 June 2025
Location:	RG12 1HX
Remote working:	On-site only
Company:	Remarkable Jobs Limited
Job type:	Permanent
Job reference:	2151-17164

Summary

Membership Operations Manager
Location: Bracknell
Salary: £35,000
Hours: Full-time, 37 hours per week
Work Location: On-site
Full time / Permanent

Remarkable Jobs is hiring on behalf of our amazing client.
We are seeking a Membership Operations Manager to join their team in Bracknell. This is a hands-on and varied role requiring strong project management and organisational skills, with a focus on delivering exceptional value to members.

Membership Operations Manager Role:
As the Membership Operations Manager, you will play a key role in implementing the strategic membership plan. You will drive member engagement, oversee a diverse events programme, and ensure high levels of operational excellence across all membership services.

Membership Operations Manager Key Responsibilities:

• Manage the member events programme, from content planning to delivery.

  
  

• Lead the subscription renewals process including invoicing and collections.

  
  

• Oversee new membership applications and onboarding, as well as the resignations process.

  
  

• Coordinate engaging membership communications (newsletters, case studies, etc.).

  
  

• Maintain accurate member records and ensure system and process efficiency.

  
  

• Gather insights on members and competitors to inform strategic decisions.

  
  

• Provide outstanding customer service across all touchpoints.

  
  

• Support digital engagement throughout the annual membership cycle.

  
  

  What They Are Looking For:

  Essential:

  • 3–5 years’ relevant experience in operations, project management, or events.

    
    

  • Proficient IT user with experience in Microsoft packages, CRM, and CMS tools.

    
    

  • Strong organisational skills and attention to detail.

    
    

  • Excellent communication and customer service abilities.

    
    

  • Able to work both independently and collaboratively.

    
    

    Desirable:

    • Experience delivering presentations and running meetings.

      
      

      Membership Operations Manager Key Attributes:

      • Proactive and able to prioritise workload.

        
        

      • Self-motivated with a strong team ethic.

        
        

      • A focus on continuous improvement and service delivery.

        
        

        If you’re ready to take on a varied and rewarding role as a Membership Operations Manager, we’d love to hear from you.