Associate Service Desk Analyst
| Posting date: | 15 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 June 2025 |
| Location: | Belfast, BT3 9DT |
| Company: | System C |
| Job type: | Permanent |
| Job reference: | REQ779 |
Summary
Description
Are you looking to kickstart your career in IT support within a friendly, purpose-driven organisation? We're looking for a Service Desk Analyst to join our growing team and play a vital role in supporting local authorities across the UK.
As part of the Application Support team, you'll be at the frontline of ensuring customers make the most of our award-winning Social Services and Case Management software. This is a fantastic opportunity for someone starting their career in tech, offering hands-on experience, a supportive team environment, and opportunities for growth.
What you'll do:
In this role, you'll respond to incoming customer queries and issues, ensuring they are accurately logged and categorised. You'll help gather the right information, provide initial troubleshooting, and escalate when necessary to ensure timely resolution. Working closely with internal teams, you'll learn to use tools like Jira and contribute to our customer knowledgebase.
Your day-to-day will include:
- Triaging and assessing incoming incidents.
- Resolving simple issues using internal resources.
- Engaging with customers via phone and ticketing system.
- Monitoring dashboards and alerting the relevant teams.
- Logging incidents with third parties.
- Supporting general administrative tasks.
What we're looking for:
This entry-level position doesn't require prior experience in a Service Desk environment, but a keen interest in technology and problem-solving is essential. You'll need to be organised, proactive, and confident in communicating with a wide range of people.
We'd love to see:
- Clear and confident communication skills (written and verbal).
- A calm, professional approach to handling customer queries.
- Willingness to learn and grow in a team environment.
- Strong task prioritisation skills.
Experience with incident management systems is a bonus, but not essential - we'll provide all the training you need.
Why join System C?
At System C, we are committed to transforming health and social care through innovative software. You'll join a team where collaboration, respect, and personal development are at the heart of everything we do. If you're enthusiastic about technology and customer service, this is a great place to begin your journey.