Pensions Operations Lead
| Posting date: | 15 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 June 2025 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00257323 |
Summary
Join us as a Pensions Operations Lead
At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.
- In this rewarding role, you’ll be managing our Pensions Third Party administrator to support our clients across the business
- You’ll use your experience to coach and mentor your team to build and maintain capability and succession in the bank, giving you excellent exposure for your work
- Enjoy a great platform to build your leadership profile as you shape a high performing and vibrant team culture
- We are looking to pay in the region of £60,000 - £70,000
What you'll do
As our Pensions Operations Lead, you’ll be embedding and enhancing the end-to-end operating model to ensure we’re offering a great service to our most trusted clients. As you lead your team, you’ll make sure that they’re on hand to meet the needs of our clients and have the right support, guidance and development to succeed.
You’ll also be:
- Reviewing work flows and making sure they align with regulatory obligations
- Working with your colleagues to define, design and deliver upskilling
- Producing and analysing accurate metrics to manage your team’s performance and capability
- Advocating a strong risk culture across the function, and making sure that operational and conduct risks are identified, evaluated and reported
The skills you'll need
We’re looking for an influential team manager with experience in the Pensions industry or investment services. Due to the nature of the role, you’ll need to have working knowledge of Pensions and its regulations or knowledge of the alternative funds sector and its regulations.
You’ll also need:
- Experience of managing diverse teams and delivering successful outcomes
- Great analytical skills to resolve complex problems or identify alternatives where established procedures may not exist
- The ability to manage and prioritise workloads within a team environment to meet common goals
- Excellent written and verbal communication skills, and the ability to adapt to a target audience
- The ability to build fit-for-purpose solutions for internal and external clients