Customer Service Team Leader
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | £28,000 per year |
| Hours: | Full time |
| Closing date: | 12 June 2025 |
| Location: | NG15 7AA |
| Remote working: | On-site only |
| Company: | Talk Staff Group Ltd |
| Job type: | Permanent |
| Job reference: | BH-7612-9770 |
Summary
Are you an experienced people leader with a passion for delivering outstanding service? We’re recruiting on behalf of a thriving business that’s looking for a Senior Customer Service Team Leader to join their fast-paced and friendly team.
In this role, you’ll play a key part in the day-to-day running of the customer service department — leading from the front, coaching your team to success, and helping shape an exceptional customer journey.
To be considered for the role, you’ll require the following essentials:
• Previous experience in a senior or supervisory role within customer service
• Strong leadership skills with the ability to inspire and motivate others
• Excellent communication, problem-solving, and conflict resolution abilities
• Experience using customer service systems, CRM tools, and performance reporting platforms
• Highly organised and detail-focused, with the ability to manage a busy workload
• A proactive, hands-on approach with a strong focus on outcomes and improvement
• Passionate about delivering great customer experiences and developing high-performing teams
Within this position, you’ll also be:
• Leading the daily operations of the Customer Services team to meet and exceed service standards
• Supporting and motivating the team to ensure high performance, engagement, and professional development
• Managing escalated customer queries and complex issues with empathy and professionalism
• Monitoring performance metrics and KPIs, identifying opportunities for improvement
• Championing a culture of continuous improvement and customer-first thinking
• Assisting in the training, onboarding, and upskilling of team members
• Working cross-functionally with other departments to streamline service and resolve issues
• Holding regular team meetings, 1:1s, and coaching sessions to support development
• Ensuring compliance with internal policies and service guidelines
• Analysing customer feedback and identifying ways to enhance the customer experience
Salary & Working Hours
• Starting salary of £28,000+ per year (DOE)
• Working hours 8:30am-5pm or 9am-5:30pm
• Bonus scheme
• Opportunities for career progression and internal development
• A welcoming and team-oriented workplace culture
• Casual dress and relaxed office environment
• On-site parking
• Health and wellbeing initiatives
• Company socials and staff recognition events
• Company pension
• Referral programme
• Onsite canteen
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.
See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs
0115 697 2662