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Sales and Customer Service

Job details
Posting date: 09 May 2025
Salary: £24,000 per year
Hours: Full time
Closing date: 08 June 2025
Location: Stoke-On-Trent, Staffordshire
Remote working: On-site only
Company: Appointments Personnel
Job type: Permanent
Job reference: 9799

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Summary

Sales and Customer Service

Love people and problem-solving? This Sales and Customer Service role in Newcastle under Lyme could be perfect for you.

Are you someone who thrives in a customer-facing role, loves building relationships, and enjoys variety in your day? Join a supportive and friendly team where your ability to listen, help, and solve will make a real difference. This Sales and Customer Service position offers you the chance to grow your career, earn great commission, and be part of a business that values your ideas.

What you’ll be doing:

As a Sales and Customer Service team member, you’ll play a key role in helping customers find the right solution for their needs — while keeping things organised and efficient behind the scenes.

Your day-to-day will include:

Being the first point of contact for all sales enquiries
Understanding customer needs and offering tailored solutions
Logging all interactions in the CRM system
Scheduling jobs with engineers, ensuring smooth coordination
Updating the marketing team with lead quality feedback
Providing excellent aftersales care and customer service
Creating and sending out custom quotations
What we’re looking for:

This role would suit someone who is proactive, detail-oriented, and loves delivering a great customer experience.

You’ll ideally have:

Strong digital skills and confidence using multiple systems
A keen eye for detail
A warm, professional phone manner
Great organisational skills and a proactive mindset
What’s in it for you?

Base salary of £24,000 + commission(OTE £33,000–£35,000 in your first year — and rising!)
Monday to Friday, 9:00 AM to 5:00 PM — enjoy your evenings and weekends
Supportive team culture with full training provided
Opportunities to grow and progress within the company
Free on-site parking
Permanent, stable role with a growing business
If you're ready to build a rewarding career in a people-focused Sales and Customer Service role, we’d love to hear from you. Click apply now to start your journey.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Sales and Customer Service | Newcastle under Lyme | Sales and Customer Support Sector

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