Universal Credit Prevent and Corrections Product Delivery Manager
| Posting date: | 08 May 2025 |
|---|---|
| Salary: | £37,497 to £38,373 per year |
| Hours: | Full time |
| Closing date: | 19 May 2025 |
| Location: | Middlesbrough |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 404403/3 |
Summary
As the Product Delivery Manager, you will have responsibility for leading complex repairs across a broad portfolio of workstreams. This is a critical role, and you will be responsible for reporting to the Prevent and Corrections Product and Performance Manager, updating them on current risks within the business, providing resolution plans and keeping them informed of operational performance.
The successful applicant must be confident in process development, including a robust understanding of diminishing benefit whilst supporting geographically dispersed operational teams through change and ambiguity, as well as finding solutions to emerging challenges.
We welcome applications from candidates who demonstrate inspirational and innovative improvements in an operational environment to help drive performance and deliver a positive and efficient service to our customers.
Who we are
About us - Department for Work and Pensions - GOV.UK (www.gov.uk)
As the Universal Credit – Prevent and Corrections Product Delivery Manager you will be responsible for:
Leadership & Liaison:
At a Delivery Management level, act as the point of contact for Fraud, Error and Debt (FED) issues.
- Link across Prevent and Corrections Operational teams, ensuring best use of resource, including workflow.
- Local reporting and planning of required Service Delivery resources.
- Managing key delivery workstreams to positively impact customer journeys.
Assurance & Insight:
Provide input and insight on FED Risks through MI analysis and Assurance processes.
- Analyse workstream MI to provide input into wider Fraud, Error and Debt strategies.
- Increase visibility & understanding of Fraud, Error and Debt measures to support Service Delivery.
- Provide input to senior leads to support building a cohesive view of FED risks through analysis and assurance. Proactively sharing insight and good practices across DWP
Communications & Engagement:
Raise awareness of FED risks, issues, and solutions.
- Support campaigns through content development to raise awareness of Fraud, Error and Debt across FED Action Weeks.
- Support capability/development within Service Delivery to reduce FED, working closely with UC Transformation/Design, Operational Delivery/FED Network Leads and Counter Fraud stakeholders.
Prevent & Corrections:
Lead activity to prevent fraud and reduce incorrectness within UC.
- Maintain operational delivery across workstreams within Prevent and Corrections Delivery Team to contribute to the Departments MVFE and AME targets.
- Identify risks and potential mitigations and build capability to correct.
- Liaise with policy, legal and transformation/design colleagues to develop, test and land specialised repair processes.
- Work collaboratively with colleagues across DWP to contribute to the reduction in Monetary Value of Fraud & Error (MVFE).
Key Tasks include
- Coordinating testing and development of fraud and error reduction features, including working on the necessary policy and legislation required to adapt our Operating Model.
- Leading corrective workstreams and analysing data from across various Fraud, Error & Debt campaigns.
- Developing and delivering upskilling materials to a diverse range of colleagues to ensure successful and effective delivery of often complex workstreams.
- Identify and build capability to improve the levels of fraud and error by developing a robust understanding of the causes.
- Direct line and matrix management of available resource, including identifying/highlighting risk to delivery.
- Provide evidence and insight by working with colleagues across the business to establish route cause of fraud and error, creating solutions to improve.
- Be able to present complex information and data in simple and effective ways.
- Responsible for managing and developing day-to-day liaison with key stakeholders.
- Aligning strategies and prioritisation of relevant associated teams across directorates.
- Establishing effective ways of working across directorates, coordinating actions to address the largest areas of fraud, error and organisational inefficiency.
This is an exciting time to join the team and will give the successful candidate the opportunity to work at a senior level on all Fraud, Error and Debt matters. There will be a strong emphasis on collaborating with different stakeholders across DWP.
Key Relationships:
- Working collaboratively with stakeholders in Counter Fraud, Transformation and Design, Programme, Policy, Legal and Operational Delivery. Liaising with colleagues across DWP to reduce error and develop a risk-based approach to prevent fraud.
- Supporting Service Delivery and the Prevent and Corrections Senior Leadership Team.
Proud member of the Disability Confident employer scheme