Warning This job advert has expired and applications have closed.

Primary Care Network Operations Manager

Posting date:	06 May 2025
Salary:	£18.50 per hour
Additional salary information:	£18.50 an hour
Hours:	Full time
Closing date:	21 May 2025
Location:	Chester, CH4 8BU
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1609-25-0002

Summary

1. Strategy and Leadership Work with the Leadership Team to further develop, plan and implement the PCN vision and strategy Liaise with the board to provide strategic leadership for workforce development, the implementation of strategic plans and service changes, leading and supporting quality improvement and performance Influencing, leading and supporting the development of excellent relationships across the network and with wider stakeholders to enable collaboration, including health and social care, patients, Healthwatch, the voluntary sector and other partners Take an active role in the development and embedding of the Company culture, values and reputation as providers and commissioners of high-quality services for patients 2. Governance, standards and processes Maintain and monitor robust governance arrangements Develop, implement and maintain PCN policies and procedures Maintain a consistent overview of activities and manage risk Develop, measure and report on PCN performance Conduct regular reviews with PCN staff and service providers; highlight areas for improvement, facilitate discussions on topics that may affect the successful implementation of the contract/ services projects and achievement of KPIs and Quality Improvement Indicators To maintain a high calibre of understanding with national polices relating to the PCN DES 3. Project Management Work closely with the PCN Directors, DTL, Practice Managers and admin co-ordinator to develop quality improvement and performance in line with PCN objectives. Act as the point of contact for Practice Managers (PMs) with regard to delivery of PCN projects/schemes. Liaise and work with different practices on all projects as required Implement and maintain an effective project monitoring process Prepare PCN documentation and create reports for a variety of audiences, tailoring the content to the audience and message Researching, developing and delivering the targets for the Primary Care Network (PCN) Be proactive in the design, implementation and monitoring of PCN projects and initiatives Collate, analyse and present progress against performance indicators Ensure that all activities are monitored and evaluated Identification, bidding and report writing of funding opportunities 4. Human Resources & Staff Management Lead on the recruitment, selection and induction of new staff Develop and maintain HR and training policies Develop strong relationships between all PCN staff and practice staff Ensure systems in place to undertake performance management and appraisals Deal with grievance and disciplinary matters and accelerate to the Leadership Team as required Sickness and absence management 5. Management of Financial Resources currently with Practice Managers To be responsible for the effective management of PCN finances working with the Leadership Team, member practices and Accountant to plan effective and transparent budgetary control and process Provide regular financial reports to the Leadership Team and member practices Ensure financial risks are recognised and appropriate action taken Management of the PCN Bank account -assist with the planning and monitoring of income and cash flow to ensure that income is maximised, that funds are available as required Management of invoicing for services, claims and funding awarded to the PCN Monitor and check the accuracy of the any submissions for enhanced services and contractual requirements on behalf of the PCN Ensure that all claims are submitted in good time and payment made and received Accurate financial record keeping and preparation of accounts for the financial year end 6. Communication Develop and implement the PCN Communication Plan Nurture and maintain close working relationships with Practice Managers and the wider practice teams as appropriate Use high level communication skills to raise awareness of PCN objectives and developments Contribute to communication documentation to inform the Leadership Team of activities and progress Participate in relevant internal and external working group, providing governance advice and expertise Ensure lessons learnt are shared across the network Build and maintain good working relationships with National Health Service England, Cheshire West Integrated Care Partnership, Clinical Commissioning Group and community organisations 7. Information Management and Technology Ensure compliance with GDPR and FOI along with other relevant legislation and professional information management standards including those required by Company House and CQC. 8. In addition to the primary responsibilities, the PCN Operations Manager may be requested to: Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner Duties may vary from time to time without changing the general character of the post or the level of responsibility There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level