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Welfare Benefits & Money Advice Caseworker
| Posting date: | 30 April 2025 |
|---|---|
| Salary: | £30,559 to £35,235 per year |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | Sandwell Council House, Freeth Street, Oldbury, West Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Sandwell Council |
| Job type: | Temporary |
| Job reference: | SAND000008882 |
Summary
This post is on a 3 year fixed term contract.
We have an exciting opportunity for a skilled individual to join our Welfare Rights Team as a full-time Welfare Benefits and Money Advice Caseworker.
The role will be for someone with specialist knowledge in welfare benefits, maximisation of income, budgeting, universal credit. You will have substantial knowledge and experience in welfare benefits and money advice.
You will be committed to the provision of excellent quality of advice. You will be friendly, supportive, highly motivated and work in driven team of specialist advisors to support our tenants and residents and the most vulnerable to sustain their tenancies and live independently in the community.
Requirements:
At least 2 years-experience of advice giving relating to Welfare/Benefits Advice.
To provide comprehensive advice over the telephone (Advice Line) and face to face to residents who require budgeting support, to improve their financial resilience so that they can manage their finances as effectively as possible.
To develop, acquire and maintain a sound knowledge of the wider benefits system, to be able to identify entitlement, and advise on the claim processes, backdating, appeal rights and discretionary payments.
To develop, acquire and retain a strong knowledge of the debt advice process, including using the Standard Financial Statement to identify priority and non-priority debts and suitable debt options.
To also maintain a sound working knowledge of other relevant services such as housing, safeguarding and social care.
To commit to attending regular training to maintain an update to knowledge of money advice systems, policies and legislation.
To increase residents’ level of financial inclusion by supporting them to access appropriate banking products and to provide advice in relation to appropriate savings and credit options.
Make appropriate referrals to relevant teams to achieve the best possible results for residents.
Hours
37 hours per week
Qualifications
GCSE English and Maths at Grade 4-9 (A*-C) or eqivalent, the successful candidate will be required to provide evidence of these qualifications.
The successful candidate will be required to undertake a basic DBS Check
Following Shortlisting potential candidates will be called for a written test scheduled on 12th June 2025
Interviews will then take place on the 26th June 2025
For an informal discussion, please contact Samantha Creary - Operations Manager on 07791 921169 or Samantha_creary@sandwell.gov.uk
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
We have an exciting opportunity for a skilled individual to join our Welfare Rights Team as a full-time Welfare Benefits and Money Advice Caseworker.
The role will be for someone with specialist knowledge in welfare benefits, maximisation of income, budgeting, universal credit. You will have substantial knowledge and experience in welfare benefits and money advice.
You will be committed to the provision of excellent quality of advice. You will be friendly, supportive, highly motivated and work in driven team of specialist advisors to support our tenants and residents and the most vulnerable to sustain their tenancies and live independently in the community.
Requirements:
At least 2 years-experience of advice giving relating to Welfare/Benefits Advice.
To provide comprehensive advice over the telephone (Advice Line) and face to face to residents who require budgeting support, to improve their financial resilience so that they can manage their finances as effectively as possible.
To develop, acquire and maintain a sound knowledge of the wider benefits system, to be able to identify entitlement, and advise on the claim processes, backdating, appeal rights and discretionary payments.
To develop, acquire and retain a strong knowledge of the debt advice process, including using the Standard Financial Statement to identify priority and non-priority debts and suitable debt options.
To also maintain a sound working knowledge of other relevant services such as housing, safeguarding and social care.
To commit to attending regular training to maintain an update to knowledge of money advice systems, policies and legislation.
To increase residents’ level of financial inclusion by supporting them to access appropriate banking products and to provide advice in relation to appropriate savings and credit options.
Make appropriate referrals to relevant teams to achieve the best possible results for residents.
Hours
37 hours per week
Qualifications
GCSE English and Maths at Grade 4-9 (A*-C) or eqivalent, the successful candidate will be required to provide evidence of these qualifications.
The successful candidate will be required to undertake a basic DBS Check
Following Shortlisting potential candidates will be called for a written test scheduled on 12th June 2025
Interviews will then take place on the 26th June 2025
For an informal discussion, please contact Samantha Creary - Operations Manager on 07791 921169 or Samantha_creary@sandwell.gov.uk
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.