Hotel Gotham - Reception Manager
| Posting date: | 30 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | NE1 6SE |
| Company: | Bespoke Hotels Ltd |
| Job type: | Permanent |
| Job reference: | de72daa013d04926b4a8 |
Summary
Call it what you like – but what we’re really after is someone to put the HOT into HOTEL.
You see, when we launched the first Hotel Gotham in Manchester, it was billed as ‘Europe’s sexiest hotel’. Now it’s Newcastle’s time to enjoy the Gotham effect. So, whoever takes on this role will be enthusiastic and passionate as Hotel Gotham is more than just business. Gotham is a way of life. A vibe. A 5-star-studded, theatrical, vibrant, stylish, dramatic experience – for guests and staff.
Gotham Newcastle is located in the Old Fire Station which was originally built in 1931–1933 based on designs by Cackett, Burns Dick and Mackellar. Baroque Revival in style, a handsome steel framed building with rusticated Portland stone and brick cladding.
We are seeking a professional and highly organized Reception Manager to oversee the daily operations of our reception desk at our prestigious five-star hotel. You will be responsible for leading and inspiring a team of receptionists to deliver the highest level of service, ensuring that each guest’s arrival and departure is smooth, efficient, and reflective of the luxury experience we provide. As the first point of contact for our guests, you will set the tone for their stay, creating a welcoming and seamless atmosphere from the moment they walk through the door.
A Glimpse of the Scenes You’ll Be Starring In:
- Lead the Reception Team: Manage and motivate the reception team, ensuring each receptionist delivers impeccable service with poise, professionalism, and attention to detail, embodying the five-star experience from the moment guests arrive.
- Guest Arrival & Departure Excellence: Oversee the check-in and check-out process, ensuring guests are greeted promptly, their needs are anticipated, and their departure is just as seamless as their arrival.
- Maintain Smooth Operations: Supervise the reception desk’s daily operations, ensuring all administrative tasks, including guest inquiries, reservations, and special requests, are handled efficiently and with the utmost care.
- Training & Development: Recruit, train, and continuously develop your team, ensuring they are equipped with the skills, knowledge, and service standards required to excel in a luxury hotel environment.
- Guest Experience Focus: Foster an atmosphere of personalized service, ensuring that each guest’s experience is flawless and every request, no matter how small, is handled with the utmost attention and professionalism.
- Handle Complaints & Concerns: Address any guest complaints or concerns promptly and with diplomacy, ensuring a swift resolution that maintains the hotel’s reputation for excellence.
- Coordination with Other Departments: Liaise with housekeeping, concierge, and other hotel departments to ensure guest requests are communicated and acted upon swiftly, delivering a seamless and unified guest experience.
- Efficient Desk Operations: Manage the flow of the reception area, ensuring that guest check-ins, phone calls, and administrative duties are executed smoothly and efficiently, maintaining the highest levels of organization and professionalism.
- Maintain Impeccable Standards: Uphold the hotel’s standards of cleanliness, safety, and security within the reception area, ensuring that the space remains inviting, pristine, and compliant with all hotel policies and regulations.
- Reporting & Administrative Duties: Prepare reports on daily operations, including guest feedback, occupancy rates, and any issues that need addressing. Ensure that all necessary administrative tasks are completed accurately and on time.