Senior Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 29 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 Per Annum |
| Hours: | Full time |
| Closing date: | 29 May 2025 |
| Location: | Bristol, BS1 2LX |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7175300/387-S5300-TJ |
Summary
The post holder will work within University Hospitals Bristol and be responsible for organising a number of outpatient clinics. This will include the receipt and processing of referrals in accordance with the Patient Access Policy and local Referral to Treatment (RTT) guidance. The role of Outpatients Clinic Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust’s values at all times. The post holder will work closely with Consultants in the management of their Outpatient lists therefore requires a good ability to build strong working relationships.
• The main duties will be to supervise the Band 3 clinic Coordinators to complete appraisals and return to works.
• Supporting APOM with PTL work and escalate any issues to the Band 5
• To support the triaging of referrals uploading to Evolve for triaging with key clinical staff
• Manage patient communications via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
This advert closes on Tuesday 13 May 2025
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